The player from the United States faced a refusal of payout and had stopped receiving bonus codes after reporting a glitch that affected his games. Despite escalating the issue to the pit boss, there was still no resolution, and the player felt threatened by a VIP host. The Complaints Team attempted to clarify the situation by reaching out for more information but did not receive a response. As a result, the complaint was rejected due to a lack of communication from the player.
Heybets Casino - Player’s payout is delayed.
Amount: $87
Heybets Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Heybets Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
3 weeks ago
They refused to payout and stopped giving out bonus codes after I brought up a glitch that affected my games. Luke, one of the VIP hosts isn't very friendly at all. Hey also threatened me after I exposed him. Have reported this to the pit boss and still no resolution. Might have to contact the authorities over there.
Public
Public
3 weeks ago
Dear caniacfan87,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify why your payout was refused? Have you received any notification or email from the casino explaining why your withdrawal request was declined? If so, kindly forward it to me at veronika.f@casino.guru. Alternatively, you may post screenshots here.
What glitch did you notice in your games?
Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
