The player from Poland had deposited $159 and encountered issues withdrawing $139 due to a 'payment system error'. He initially sought help from the Complaints Team to resolve this. However, after some correspondence, he realized that he had mistakenly filed the complaint against the wrong online casino. He asked the team to delete the complaint with the intention of submitting a new, correct one. As per his explicit request, we rejected the complaint.
Helabet Casino - Player faces issues with withdrawal due to system error.
Amount: $159
Helabet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Helabet Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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10 months ago
Hello, I made a deposit of $159 (February 5, 2022), today I want to withdraw $139 and I cannot withdraw because the error appears: "payment system error" I read that this is a regular practice of this bookmaker, can anyone help me?
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10 months ago
Dear Maciejjj,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Helabet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you contacted casino support regarding the issue? What response have you received?
- What payment method have you used to deposit and withdraw?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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10 months ago
- I wrote to the security department, they replied that there were problems with payments
- deposite usdt on tron , whidraw usdt on tron
- live and pre game on sporta
- no bonus
A little irritated by the whole situation, I wrote to the security department saying that if they do not accept my payment, I will write a topic on casino.guru saying that you are cheating people because it is not the first such case. the withdrawal of funds has been accepted by the operator. strange situation
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10 months ago
good morning, please delete the topic, it was not this bookmaker, I made a mistake, I will create a new correct post.. thank you
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10 months ago
At this stage, the complaint can safely be assigned to the correct casino. Please let me know the correct website of the casino and we'll make the adjustments without the need to open new complaints.
If you wish to close the complaint anyway, please confirm once again you wish for us to close it.
