Happy Luke Casino - Indian Player's Casino Account Blocked.

Sir happy look People have blocked my casino account. My account is p****@****.com or

name is safvan ****

Dear psefvan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 96in Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Did you contact casino support for an explanation?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was playing in these people for 1 week I used to play live game & I no use any bonus I had blocked my account 11 August

sir, I have heard good about your side but you have not replied yet, I am not getting the solution.

Thanks for your patience.

Could you please explain what is your relation to the person from this complaint? https://casino.guru/96in-casino-player-s-account-has-been-blocked

This person with a different name and surname submitted a screenshot with the same password in his account as you.

I'll await your response.

I don't know who this is

Thank you very much, psefvan, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, psefvan!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

okay just give me my money which was lying inside me, rest I will be very grateful to you

Hi,

Unfortunately we already closed India market and we did sent newsletter to inform all players regarding on this. Pls refer to this timeline:

19th Oct - Disable signup and deposit

31st Oct - Last day of withdrawal for the players

9th Nov - Disable the site and all the players’ accounts will no longer be accessible

Thank you.

Hello once more, Happy Luke Casino!

I want to ask if there has been any funds remaining in the player's casino account at the moment of closure, what was their source (whether it was bonus or deposit funds and it was wagered)?

Also, is there a way to withdraw these funds at the moment, if such exist (for example, using manual withdrawal to the player's bank account)?

Hi Casino Guru,

For this member, our fraud team has found he used same BTC account to deposit and withdraw for 6 accounts in our site. That activities are against our T&C and we have right to block and resize funds.

Kindly refer to following T&C:

2.1.6.

The User is allowed to have only one Member Account on this Website. If the User attempts to open more than one Member Account, all accounts the User tried to open may be blocked or closed.

3.1.9.

The User shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the User's or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for the User's participation in any of the Games. HappyLuke hereby reserves the right to invalidate or close the Member Account or invalidate the User's participation in a Game in the event of such behavior's.

This member has been informed about his account on 2023-08-13 and he also tried to put negative review about our site many times. Kindly help review this case and remove this incorrected review if possible.

Should you need more information about this case, pls let us know. Thank you.

Thank you, Happy Luke Casino!

Can you, please, forward the proof to my e-mail: pavel.k@casino.guru?

Sure, email has been sent.

Dear Casino guru team and Happy luke casino,

i did not breached any of your rules, and yes i have deposited with different BTC accounts reason was that because every platform has limited deposit and withdrawl , just like happy luke casino have, it doesn't mean that i breached any rule,

i need my funds

Hello, psefvan!

As we have received enough proof from the casino representative, that you have participated either in collusion or in creating multiple accounts, I must reject your complaint.