Hallmark Casino - Player’s winnings from No Deposit bonus have been voided.

I tried to raise 800 dollars and they didn't let me and they even took all my money. I complained and what I was told that the bonus has a minimum deposit of 30 dollars. To which I replied that I had made the deposit, then they gave the excuse that I had played several bonuses. And they stopped responding.

They are cheats just want us to deposit and pay nothing.

In terms and conditions I said that I complied with points 11.4 and 11.5 and told them that they are not complying with 2.3 that they should have the terms and conditions in all the countries that operate.

They stopped responding and left me with the $ 30 deposit.

So it is a casino for those who have a lot of money because they only receive do not pay, shameful their attitude.

Dear Paulo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their assistance, but, before we that, please could you forward me a link of the specific bonus that you have redeemed? Thank you in advance for your reply. I hope we will be able to help you to resolve this issue as soon as possible. 

Best regards,

Petronela

Which bonus you have redeemed please?

Thank you very much Paulo for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Paulo, 
I would really like to help you, but I would need a proof that you didn’t breach the casino's bonus T&Cs. This could be, for example, a screenshot of your transaction history. Also I would like to ask you if you claimed another bonus without fulfilling the wagering requirements of the previous bonus.

Thank you in advance for a reply.

Best regards,

Juli

Dear Paulo,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.