Grande Vegas Casino - Player complains that she didn’t receive Deposit bonus.

This is Grande Vegas's answer to my request for a ddposit match - Ive mads over 1500 in deposits in 2 weeks . . . . So I got no match :

Your account is reviewed on a regular basis and the more you deposit the higher chance you have of qualifying for future bonuses.

Dear Erin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically. Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. 

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Erin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.