Goldwin Casino - Player complains about unauthorized deposits.

Well, after some recommendations I decided myself to try this casino Goldwin and proceeded to the payment of 129.08 GBP if I'm not wrong but for some reason I forgot to modify the expiry date of the card autofilled by Google mistakenly this time, so the transaction never went through. My app warned be through notifications about some wrong expiration date and I also checked the transaction in the app and there was a name called Arowanatree Shenzhen which made me think its from China so I said to myself, thanks God that transaction never went through.

Then I asked for the explanations regarding that name on the chat and they said that might have been because of VPN which indeed was left activated. Then, I made another transaction of only 16.01 GBP to check whether is true and purposely mistyped the expiration date so the transaction will never go through and the same wierd and suspicious name(merchant) appeared. Then I decided to let that casino away forever.

Then, while I was looking for another casino, Monese app warned me again that maybe I have the wrong date and I was...wtf, I've never had any other attempt to deposit but it seems they had without my authorization.They tried to take 15.58 GBP. Then, around 5 am another transaction attempt with a bigger amount this time of 125.44 GBP and thanks God that was the last attempt so far!

I have all the proofs with the amounts and times of the transactions. The first two was made by myself but the other 2 I'm not aware about because I sent that casino to hell on my casinos priority list and still it happened 😅😅

So, guys please be aware because you risk to come across a dodgy and rogue casino that will save your card details and clear your bank account!!

Dear alinandrei911,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that those unauthorized transactions didn't go through? Could you please clarify how exactly you found out that the transactions were made by this casino?

Have you tried discussing this issue with the casino directly? If yes, please forward me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible. My email address is kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi there! Faithfully no money was taken from my bank account yet but who knows what will happen in the future?

It wasn't difficult to figure it out that those transactions were made by the same casino where I had 2 unsecceded transactions but their attempt was kinda wrapped up into some sort of gateway coming from Lagos, Nigeria, Africa! But, the times as well as the amounts were pretty close to the amounts that I've tried to deposit there.

Either that or their site has been hacked by some sort of african virus and I was the victim, which I dont buy 🙂

I sent you the necessary proofs that support my sayings. It's up to you to decide whether that casino is legit or rogue.

Ps: After those unauthorised attempts, I spoken to the chat and they asked me to send an email to their address and explain the situation which I never did so no further evidences from my side unfortunately apart from the screenshoots from my bank app.

Sorry but at that time, I considered it to be unharmful to me since they never got the right details of the card but I'd really like to find out what actually happened there!

Take care and maybe for the time required for this complaint to be deep digged and clarified, you should put a temporary red mark on this casino, Goldwin...just saying 🙂

Kind regards!

I understand your point of view, alinandrei911, but please understand that in this case, proving that the casino has taken money from your bank account would be very difficult, I would say close to impossible. Unfortunately, this is not the case for our forum. The best option for you is to get in touch with your bank as soon as possible, and they should proceed with the investigation and suggest further action.

Please, let me know if there is anything else I could do for you. Thank you in advance for understanding.

Dear alinandrei911,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.