Goldenbet Casino - Player’s winnings haven’t been received yet.

Hi there Guru ,

I have some real concerns over goldenbet casino . I made a withdrawal which I thought was made via their sepa/ swift option. However they are now telling me it is called an IBAN transfer . They told me it would be in my bank instantly. They then tried telling me that due to new rules I would need to contact my bank for security purposes.

Then they changed their tune again and said I should contact them back the next morning.

I did that they then sent the apparent trace id which my bank cannot trace . They also have not provided me with the time of transaction and exact method. I am waiting for a 750 pound and a 700 pound withdrawal.

I also then came across something extremely strange . Roletto and goldenbet are exactly the same company . Look at this . I opened a chat with roletto whilst logged in to my goldenbet account.

Could you please help guru

Dear Col87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi casino Guru. Not sure if you actually read my complaint before responding. They are telling me it is all completed their end and they have sent it. The withdrawal method I used is a maximum of 24 hours

In addition have you seen my pictures of screen shots where I am talking to roletto but the response is also coming up on my goldenbet account

The money has been put into my bank account this morning. Thanks

Awesome news, Col87. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.