The player complains that the casino did not credit her bonus to her.
Dear Rachel,
Thanks for submitting your complaint and I’m so sorry about your unpleasant situation. Could you specify which specific bonus you are referring to? Did you successfully pass the KYC (verification) process in this casino? And have you ever made a successful withdrawal from this casino before?
Also, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thanks so much in advance for your reply.
Best regards,
Satrio
Dear Rachel,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
I've a copy of my chat transcript on my emails so I'll send it through.i used the exclusive nd code when signing up via the link on casino guru, if that helps.