The player struggles to withdraw his balance as his request is keep getting rejected. The complaint was resolved as the player received his payout.
GGBet Casino - The player struggles to withdraw his balance.
Amount: €11,000
GGBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello
actually i'm not that at all
guy for such an entry, but now I don't know what else to do.
I won a (relatively) large amount (around €10,000).
Now I wanted a certain amount
cash out. The verification process (KYC) has been successfully completed. That's not the problem.
The first payout amount I chose was too high and was rejected. I contacted support and they set a max withdrawal amount of €400 (don't know exactly why). The first 2-3 payments were successful (bank transfer) and the money was transferred to my bank account.
But every further payment was "rejected".
I wrote to the support who justified the refusal with the payment service provider. It is a "technical error" and I should start a new process.
I did, but it was rejected again. And again. And again. Always with the same "reason"!
Sometimes I even let several days pass between attempts to pay out.
I'm a very patient person but now I'm really angry. I am firmly convinced that this is a regular business practice (no assumption, just my subjective perception). My guess is that any money won is likely to be gambled away again. One gets to read it here in the forum again and again in one way or another.
I ask ggBet to comment on this and to clear up any misunderstandings.
I had already accepted the partial amounts of €400.
What is the reason for the rejection?
A successful clarification of the facts is also in the spirit of ggbet.
I am grateful for any help.
Kind regards
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Public
Public
1 year ago
Hello sthe86,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When did you receive the last payout from the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello
thank you for the fast reaction
1. Yes, the account is fully verified (KYC), 03/01/23
2. No, no bonus was used
3. On 03/13/23 the last successful payout was via BankTransfer to my bank account (400€)
4. I last wrote to support on 3/20/23 (see conversation history)
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conversation history
Hello, good evening
Hello! How can I help you?
20:31
why is my payout being declined. We had a daily amount of 400€
maximum and I stuck to it.
Please send transaction ID number. You can find this in the profile menu
Transactions section.
20:32
ca9e4355-34d7-407f-ad0b-ff2358fdccb6
77256983-4202-4508-8288-746d9724d4fe
1f348647-e96f-4dc8-8cad-422eaf67e993
It was rejected for technical reasons, so create it
please enter a new payout amount.
20:33
ok thanks.. so if rejected start a new process?
Please! In this case yes.
20:36
Write if you need anything else.
20:39
If you have any questions, please do not hesitate to contact us at any time.
Have a good evening.
-----------------------------
Kind regards
Edited
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Public
Public
1 year ago
Translation
Hello
New withdrawal requests have just been made.
update follows.
greeting
Automatic translation:
Public
Public
1 year ago
Hello sthe86,
Please let us know as soon as you will receive the money so we can move forward accordingly.
Public
Public
1 year ago
Translation
Hello
I started new withdrawal processes and now everything is working great.
Initially only 5 processes (5x400€). I hope that there will be no more problems in the future.
I would like to thank Casinoguru for the help and also ggBet for the uncomplicated, quick solution to the problem 😊.
thank you and sorry
SH
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