HomeComplaintsGGBet Casino - Player’s withdrawal has been delayed.

GGBet Casino - Player’s withdrawal has been delayed.

Amount: €700

GGBet Casino
Safety Index:High
Submitted: 26 Feb 2022 | Case closed : 20 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from France has requested a withdrawal two weeks ago. It hasn’t been received yet. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

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2 years ago
Translation

2 weeks have passed and the money still appears in my account I contact the ggbet user and he tells me for two weeks please wait for the provider

Automatic translation:
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2 years ago

Dear Γιώργος,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?


It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

 

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

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2 years ago

Dear Γιώργος


Can you confirm you'd received the money?

Also, are you from France or Greece? Since players from France are strictly prohibited at gg.bet


Thank you in advance

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2 years ago

Thank you very much, GGBet Casino team, for your assistance.


Dear Γιώργος,

Could you please confirm that you've received your winnings already?

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2 years ago

Dear Γιώργος,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Edited by a Casino Guru admin
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2 years ago

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.

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