The player from El Salvador had had an issue with his deposit made via Bitcoin and Calypso to the online casino. He had reported that the funds were not credited to his casino account for over three days and he also had not received a welcome bonus. The player had expressed his dissatisfaction with the casino's customer service and the overall experience. After some time, the deposited amount had been credited to the player's account. Although the player had had a negative experience, the issue was resolved by the Complaints Team.
GGBet Casino - Player’s deposit is delayed.
Amount: $25
GGBet Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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1 year ago
Translation
I made a deposit using BITCOIN through an intermediary company called Calypso. They received the payment on the same day I made it, but the casino has been refusing to apply my deposit for more than three days. They only keep telling me to wait 96 hours for my deposit to be processed and to be patient. Can you imagine when other casinos prefer this type of deposit due to its efficiency and speed? I feel frustrated having deposited here, and as of now, I didn't receive any welcome bonus, and my money has been held up by the casino. They only know to tell me to wait 96 hours, or in other words, four days to play. I don't even want to think about how long they will make me wait to withdraw my winnings.
Automatic translation:
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1 year ago
Dear franilhdez,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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11 months ago
Dear franilhdez,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Translation
I've been waiting for 10 days now and the casino is not applying my deposit and this time they don't even give me a waiting time, they just tell me that my case is being studied by the financial department and they don't want to give me anything to compensate for my long wait. wait.
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11 months ago
Has your deposit been credited to your casino account yet or has it been transferred back to your bank account? Please let me know if we should intervene.
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11 months ago
Dear franilhdez,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Translation
It was already accredited, however I did not receive any apology from them, the truth is they were very bad to me and by playing it I did not gain anything, terrible experience, I do not recommend it at all
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11 months ago
I understand your frustration and I am sorry for your negative experience. Nevertheless, since the deposited amount was credited to your account, I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
