The player from Germany is highly dissatisfied with the overall casino experience specifically, the withdrawal process. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
GGBet Casino - Player’s complaining about the overall casino experience.
Amount: €1,900
GGBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Casino does not take self-exclusion seriously.
I got banned from all casinos that are so common because I can't keep my hands off games.
I contacted them in the chat and they said I should write an email that I want to close my account. I didn't do it. In the meantime I've gambled quite a few things. This senseless €250 rule alone gave me €1,000 tasted because I gambled it away.
It's just a huge mess of casinos that an exclusion is not accepted.
https://gyazo.com/37cfa80f7299dad136b39ef18a7a52a2
they didn't respond to that either
Hello, the verification is solved. But I would like to express the unfair behavior of the casino again and a compensation from the casino in the amount of 900€.
When I wanted to pay out, the amount was constantly rejected. I asked in the chat why.
The casino said for technical reasons I could only withdraw €250.
Now to the real problem, if I withdraw 250, it remains in the balance that you have no overview at all when you play it, then the game would simply be rejected and you think yes, I have withdrawn 1000, but in the end it was scary because of that means you gamble away everything even though you have withdrawn it is not immediately deducted from the balance it simply remains in the player account which is a huge unfair sour egg from this casino.
At other casinos, at least the processing remains immediately and you have to cancel the payout in order to be able to play with it. In my opinion, it is the casino's fault that I only went out with €500 instead of €1400 because I had absolutely no overview of what I only got out afterwards have found.
I would like to ask because I have registered with you that you write in bold what this casino uses for unfair means. 100 documents must be sent until it is verified. I would like gg.bet to comment on this. For me it's a rip-off when someone thinks you've paid out and it stays in the overview for playing. Normally, the amount has to be processed immediately so that it's no longer available to play when it's paid out.
By the way, I asked several times in the chat to deduct the balance
I also filed a complaint with wolfslot.
Automatic translation:
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2 years ago
Dear Wibrak,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing.
Please understand that the fact that the requested withdrawal is not immediately deducted from the real balance is not the reason for a refund.
In regard, to your self-exclusion request, if you have been advised to send an email to customer support and you didn't follow the instructions, we can't help you either. Please understand that not every casino department can apply the self-exclusion or close the account.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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2 years ago
I'm sure you understand that "close me accound" is not the correct way how to request the self-exclusion.
When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings GGBet Casino
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to support@gg.bet (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.
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2 years ago
Translation
I'm doing that now so please leave the traid here until the casino has traded.
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Sensitive attachment
Sensitive attachment
2 years ago
Translation
I will also dispute the deposits.
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2 years ago
Thank you, Wibrak, for your reply.
I would like to remind you that you haven't specified the time period for which you wish your account to be blocked. Additionally, the absence of license is not a reason for a deposit refund, nor for account blocking.
Please send another email, CC me in the copy, and specify all the requested information. Thank you very much in advance.
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2 years ago
Please send another email to casino and specify for how long you wish your account to be self-excluded and the reason behind it.
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2 years ago
Translation
The casino didn't even answer my first email
Automatic translation:
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2 years ago
The information in your first email wasn't complete. As I strongly advised earlier, please send another email with all the required information and keep me informed. Thank you.
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2 years ago
Dear Wibrak,
Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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2 years ago
Translation
It was closed but without a confirmation and I asked for a deposit details I didn't get either.
Automatic translation:
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2 years ago
Thank you, Wibrak, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
