The player from Germany informed the Gangsta Casino about his gambling addiction on March 22nd, 2024, asking them to close his account. Despite this, he was still allowed to make deposits and gamble away a balance of €2,000 and estimated additional deposits of around €5,000. After this date, the player's account was blocked and he is now seeking a refund for his losses post-March 22nd.
Gangsta Casino - Player seeks refund following account closure due to gambling addiction.
Amount: €5,000
Gangsta Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for casino to reply
5d 10h 14m 34s
Case summary
yesterday
Public
Public
1 week ago
Hello xSerious169,
My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Gangsta Casino,
Could you possibly provide additional information regarding the self-exclusion and refund and clarify the situation?
Thank you in advance.
Respectfully,
Michal
Public
Public
yesterday
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Gangsta Casino has 5d 10h 14m 34s to reply
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