The player from Nevada had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings had not been received yet. The Complaints Team had advised the player that withdrawals could take several days or even weeks to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. The team had extended the response time by 7 days, but the player did not respond. As a result, we were unable to investigate further and the complaint had been rejected.
Gamblemax Casino - Player’s withdrawal has been delayed.
Amount: $140,000
Gamblemax Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.3
Gamblemax Casino has a Safety Index of 0.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
12 months ago
I saw this casino on Facebook. So I signed up and they gave me $38 to play with. I started winning. And I tried to cash out. And it said that I had to make a $50 deposit in order to collect my winnings. I made the $50 deposit and tried to cash out again. And it said that I had to wager another $2800.
I met The wagering requirements and submitted a cash out and it said it was submitted for review. I still haven't received my winnings And when I look on PayPal to see where the payment went. It was to someone name valerie richardson l l c
Public
Public
12 months ago
Dear blier629,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
