HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,212Opened873Not solved4,803Solved11,400Rejected22,136
Active filters: Casino:
Clear all filters
Case opened Current status

Waiting for player to reply

6d 23h 31m 28s

Disputed amount: 11,000 ฿

Winning Kings Casino - Player's account has been closed, losing all deposits.

Winning Kings Casino
Safety Index:High Submitted: 30 Dec 2024
Case opened Current status

Waiting for a delayed payment

8d 13h 59m 38s

Disputed amount: $350

Eurobet.it Casino - Withdrawal of player's winnings has been delayed.

Eurobet.it Casino
Safety Index:Very high Submitted: 30 Dec 2024
Case opened Current status

Waiting for player to reply

6d 23h 42m 56s

Disputed amount: $1,791,939 CLP

JugaBet Casino - Player's account is restricted with delayed verification.

JugaBet Casino
Safety Index:Above average Submitted: 30 Dec 2024
Case opened Current status

Waiting for player to reply

6d 23h 19m 12s

Disputed amount: £720

NationalBet Casino - Player's account is blocked due to withdrawal verification.

NationalBet Casino
Safety Index:Below average Submitted: 30 Dec 2024
Case opened Current status

Waiting for player to reply

6d 23h 14m 0s

Disputed amount: €117

24Slots Casino - Player’s account is closed due to location restrictions.

24Slots Casino
Safety Index:Very low Submitted: 30 Dec 2024
Case opened Current status

Waiting for player to reply

9d 23h 7m 41s

Disputed amount: 134 ₮

LOOT.BET Casino - Player faces delayed payment from the casino.

LOOT.BET Casino
Safety Index:High Submitted: 30 Dec 2024
Case opened Current status

Waiting for player to reply

6d 23h 52m 31s

Disputed amount: €1,000

Spinanga Casino - Player's account is closed after refund request.

Spinanga Casino
Safety Index:High Submitted: 30 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 23h 46m 2s

Disputed amount: €3,000

Bilucky Casino - Player requests a refund due to failed player protection.

Bilucky Casino
Safety Index:Below average Submitted: 30 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 23h 43m 31s

Disputed amount: €17,200

Verde Casino - Player's account has been closed after winnings.

Verde Casino
Safety Index:Very high Submitted: 30 Dec 2024
Case opened Current status

Waiting for player to reply

6d 23h 21m 12s

Disputed amount: £50,000

Golden Genie Casino - Player's withdrawal has been delayed.

Golden Genie Casino
Safety Index:Very low Submitted: 30 Dec 2024
Show more complaints (+10)
Showing 1 - 10 of 39,212 complaints
1 2...3,922
Go to pageof 3,922 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news