Frumzi Casino - Player's winnings are delayed and bonus is not honored.

They are scammers. They offer you bonuses to encourage you to deposit, but when you do deposit, they don't give them to you. I have spent nearly 200 euros over 4 deposits, and when I complain and make a claim, they tell me I have to deposit 75 euros to receive the bonus. I have a screenshot of the bonus, and it doesn't specify the amount. There are issues with withdrawing money. Please shut down this casino; it is not trustworthy. Additionally, it doesn't have a reliable license certificate. I will make a complaint wherever it's needed. They are thieves, and

Dear sandracasabal,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with the casino.

In order to proceed with investigating your case, could you please clarify the following:

• Could you provide a screenshot of the bonus terms or any related correspondence with the casino regarding the bonus? My email address is petronela.k@casino.guru.
• Can you specify how you used the funds you deposited after you realized the bonus would not be granted? Did you attempt to withdraw any funds after that?

Your cooperation is crucial for us to properly mediate the issue and work towards a resolution. Without your input, we won't be able to proceed with the case.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela