Fresh Casino - Player's cashback hasn't been granted.

I deposited 2000rs on Fresh casino through astropay payment system.

Their is offer of 50% cashback on astropaywallet. But cashback amount is not given to me its more than 10days of waiting. Neither both the sides are helping me regarding this issue. Its just like Scam promotion where people gets attraction and dont get cashback. Plss help me regarding this because i deposited only for cashback purpose and they(both) declining me to give cashback.

They keeps saying plss wait for email rply.

And i am waiting since 10 days plss help.

Dear sahiljangde1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received similar bonuses from this casino before? Could you please post here a link to the bonus offer you tried to redeem? I would like to check the bonus T&Cs.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear sahiljangde1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.