The player from Finland is facing issues depositing money to the casino and has filed a complaint with CEG regarding potentially unfair gaming practices.
I have made open complaint via CEG about this site how they are clearly providing games that are not in standard industry and completely cheating people.
It took 9 days to respond for them to CEG after complaint and they wouldn't even reply if CEG didn't engage.
After their reply and my addiitonal proofs of how their RTP is rigged I never got any additional reply.
I would like to report them for frauds alongside license holder, for everyone to see.
I tried to upload some proofs here but it doesn't work.
Dear hunter88,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frank Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas