Frank Casino - Player reports potential fraud by casino.

I have made open complaint via CEG about this site how they are clearly providing games that are not in standard industry and completely cheating people.

It took 9 days to respond for them to CEG after complaint and they wouldn't even reply if CEG didn't engage.

After their reply and my addiitonal proofs of how their RTP is rigged I never got any additional reply.

I would like to report them for frauds alongside license holder, for everyone to see.

I tried to upload some proofs here but it doesn't work.

Dear hunter88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frank Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify what is the status of the complaint you filed with CEG? Have you received any acknowledgment from the regulator?
• Could you please advise what the disputed amount of 570€ represents in this situation?
• Please forward the proof supporting your claims to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear hunter88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.