Reviews AskGAmblers vs Casino Guru

Sry, it's not a criticism or anything, but I would just be interested. Why do ASKGamblers and Casino Guru have such different opinions on casino reviews?

Example Jupi Casino

AskGamblers 8.99/10----------------CasinoGuru 0.7/10

I could list more examples now. As I said, there should be no criticism of you, because your opinion is very important to me. But how do ASKgamblers and casino guru test?

In guru I know the rating depends on being licensed or not, the fairness of T&C and the unresolved complaints which lower the rating. I suppose said casino here has such a low rating because of the amount of unresolved complaints, I have no idea which factors are taken into account to rate a casino in askgamblers but I will suppose they are similar to the ones in guru, in askgamblers every complaint about this casino remain unsolved too. Also, the rating on askgamblers is 7.67. Like I always say, official rating given on any site has no major importance and should always be used as a guide (not to make final decisions), what does matter are the complaints and the user experience, the user's reviews doesn't affect the official rating on any site, complaints do have an effect

Hello, paclmaya! I was asking myself the same question a few times already.

The Jupi Casino is quite an impressive example, and I agree one can feel truly misguided. Keeping that in mind, we aim to present all considered factors and warnings alike on the proper tab called reputation explained:

Additional explanations are hidden under the "i" icon.

As SunsetGaze mentioned - good thinking again - the number of unresolved complaints granted the casino many black points that are directly affecting the rating.

I'm not pretty sure how the complaint process works elsewhere, for us, it is a strong source of information we would not normally gain, hence we see any complaint as an opportunity to check the casino's score.

Some penalizations are applied automatically, and some are, on the rather hand a subject of long debates. I can assure you we're constantly trying to evaluate the casino's rating. If we come across severe pieces of evidence, the special call is settled to ensure the score still fits. We always try to reach out to the casinos to present our advice or point of view, so it's not like we decrease the rating without further notice. There are, however, some casinos which already failed to respond, in such cases we may prefer to lower the rating in advance. The thought is quite simple if the casino isn't willing to cooperate it's safer to adjust the rating or add the warning, so players can decide whether they are willing to take a risk. I hope I succeeded in providing an honest explanation 🙂.

It's not easy to find a fair balance while you try to consider all possible effects of your decision, still, we try hard to maintain this reasonable, constant balance.

If you feel I missed something, ask away, please.

Thank you for your summarization, I think you understand our approach very well! ✨

like I said, it's not meant to be a criticism. I wonder how serious the ASK Gamblers site is.

I've often made complaints there about casinos - the only answer you get from ASKgamblers - complaint rejected. From finished, why why nothing comes

That's ok. We're used to criticism. And open to every good suggestion too! 🙂I am actually quite surprised you doubt the AG seriousness, I'm not much familiar with the process, so I could use a few hints - if you don't mind.

Notes How?

I thought you tried some complaints via the AG platform. Hence I asked for a deeper insight. I have never tried that on my own, you see?

There was a case that I brought to your attention where a casino regularly e-mailed me about bonuses and so on. To be honest, I also accepted it, never high, usually 25-50 euros with a 100% status under the displayed conditions of the bonus - wager 40 times or so - maximum payout 1000 euros.

I managed to wager the bonus and reached 1000 euros. Payment was refused because I was a "bonus hunter". I honestly didn't know the rules. At the beginning you get the payout with the first few bonuses, but then you have to deposit more often without bonuses, otherwise you won't get the payout. I think the ratio should be 50/50.

I've certainly used the bonus quite often, but only when there was an offer by email.

At first it only said 200 euros - because it was in the bonus conditions - stupid that the bonus was still visible with the conditions where it wasn't in them - I 100% won't play a bonus if it's only 5 times that or something like that says it has to be at least 1,000 euros as a payment.

After that, the bonus hunter story came as an excuse. I just said you email me the offer and I'm a hunter if I accept it?

From my point of view, the casino cheated twice, firstly with the knowledge that if I accept the Bnus, they know they don't have to pay out because I would be a hunter, but they will accept my deposit! And on the other hand, because in the end I had to be satisfied with 200 euros - because that was what they were offering back then here at Casino Guru - instead of 1000 euros.

I also wrote to Askgamblers the same thing I wrote to them back then and have written now - unfortunately we can't do anything, it says so in the bonus conditions.

Everything they say may be right. But as I said - why do you accept the deposit if you know I'm not allowed to take the bonus - why does the system tell me when I deposit that the bonus is not possible because you first have to make a few deposits without a bonus. That means the casino has accepted my money and the choice of bonus countless times, even though I never received a payout according to the terms and conditions!"

And that's why I don't take Ask Gamblers seriously any more than I take MGA seriously

Hey, you've written yourself up quite a bit. I'm sorry to hear about your case, because if the casino doesn't want you to take the bonus, I think they shouldn't even email it to you. As for the bonus hunting, they accused you of that just because you took the bonus they sent you ? You didn't get any other information about it ? Quite strange in my opinion. 

Anyway, If you are interested, I think that information on the topic of bonus hunting and a guide about it could be quite useful: https://casino.guru/bonus-hunting. 

Also, I would like to ask what casino was it if I may know ? 

You would have to look at my cases, unfortunately I don't know, it's been some time. Maybe you can find something in your archive at bschreiden

I looked around a bit and found this case. I don't know if this is it, but you can at least confirm: https://casino.guru/betpat-casino-player-s-bonus-winnings-have-been-confiscated-1 because it was quite similar to the situation you described. I haven't had a chance to look into it in detail, but I still resented your situation, even though it was in the past. I hope you will never experience anything like it again and you will have only good experiences. 

That sounds very familiar to me, so that sign at the casino - I think that's exactly what it was. As I said, I think it's okay if there are certain bonus conditions - but something like that can't or shouldn't actually be allowed - because this casino is knowingly committed fraud

I just want to say I agree with you. Fairly and plainly stated terms could have prevented that. It is a general issue that players are constantly receiving promotions they can't take. But once the player is allowed to take it, there is not much to discuss afterward. Casino's fault...

I'm sorry if I commented about a different situation, I checked the links just briefly...

Maybe because Casino Guru forms its own opinion and Askgamblers, this corrupt organization, gets paid for its opinion by the casinos? Askgamblers is the biggest pile of junk when it comes to test reports and everything else. The test reports are all bought by the respective casinos. This junk organization Askgamblers is not for players, but for the casinos.

I'm not sure who you are answering to; I just want to add that we do not form our own opinion, but our dedicated team collects all the information about each casino and includes it in each review so all the players can see it.

I'm not sure how others work, though.🤷‍♀️