Verification Bruce Bet (page 4)

Hi, I received my payout yesterday,

Nevertheless thanks for your help

Hello, what should I do now?

So that's a perfect message I would say. 🎉☘️

After how long a time did you manage to do it ? 

Also, you're welcome, I'm glad you finally got your money.

Anyway, will you stay in this casino ? I suppose it's more likely to be negative after such an experience, but it's worth asking. 

I think the most sensible thing to do is to wait and see how the complaint develops and whether the casino responds. Of course, you can check with the casino support to see where your case is going next.

It would be best if the casino responds to your complaint and tries to shed more light on the situation and help you. 

But we'll see what happens. If you have any news, be sure to let us know.

I waited about a week because there were problems with the deposits that were made over the weekend. The payout went very quickly yesterday after I explained everything.

I can't say anything negative about the casino and will stay for now

Oh, I didn't expect that to be honest, but of course your opinion is relevant and based on experience. So I won't blame you. 

Well, have a good time and if you have something you'd like to share again, feel free to do so. 🙂

Hello.

I won 1000€ on bruce bets / Nordic slotts.

I have provided all ID needed exept from a photo of my bank card, wich is not avaliable at the moment, but I have screenshots of my E wallet.

They refuse to accept this. And I have a new card on the way. They refuse to accept this one.

Have anyone ever been in this situation before?

Regards.

Svein.

I have moved you post over here, to this thread, where you could get some answers, perhaps.

Have you tried to explain to the casinos support what is the exact reason you are not able to provide your old card? There should be some way to get this issue resolved, at least I hope 🤔. When did you requested the withdrawal, and is this your first request at this casino, or have you had any successful ones before?

I have lost my physical card during moving betweem cities. I have been using the phone to pay.

Yes. I and each time they mention the card. And I have explained. Time and time.

Yes. This is my first time.

I tried around mid February.

This is really getting frustraiting.

And I really need the money.

Regards.

Svein.

Hey there!

I'm sorry to hear about your issues. It sounds like a perfectly normal reason why the card is now out of reach.

At the same time, I understand the casino may be a little more suspicious toward you. Still, this is, at least for me, hardly reason good enough to keep you away from the winnings.

Just to be perfectly informed, is there any other payment option you could use to get the money out of the casino?

Or is the whole issue just the fact that you no longer have the same card you previously used for deposits (associated with the e-wallet you mentioned), which results in your inability to pass the formalities?

If I'm not mistaken, the casino needs you to prove you have access to the payment option you've used to play. This is what I made of it. So please share your opinion on this 🙏

Yes. I have been looking everywhere.

I even have the full card number written down. And a new card on the way. I have mentioned this to them. But they refuse.

I have to change my adress. I wrote the city "Trondheim" Instead of the Surbubs where I live. "Heimdal.

But they are stuck with the card....

They refuse to change my adress.

I have my new card and I have a credit card.

I have sent pictures of my

-passport.

-Bills

-E wallet

-Information from my bank

-Transfers from my bank to the casino.

It just shouldn't look like this...

Well, it may probably be far too early, yet I feel the casino support is not going to find a solution for you, and under such circumstances, something needs to be done.

We try to help players who face similar troubles, so I'd like to mention our free-of-charge complaint feature.

A few very useful basics are mentioned in this guide 👈 giving a great view of what to expect, and the complaint itself is available right here 👈.

In my opinion, you have nothing to lose, I would try that for sure.

Are you in?

(PS: I have to ask: do you actually like Sid Vicious? 😎 Or is it just a coincidence?)

Yes. I am in!

I have never done this before, so I don't know what to do.

Yes. I made the email when I was younger. He was my idol😅

Great in the guide that Radka has provided, you will find everything you need to know about the complaint. 

However, just click on this link and you can open a complaint here: https://casino.guru/complaints/all , and then find the casino you want to file a complaint against and describe your problem as well as possible. You can read all the other things you can expect here: https://casino.guru/complaint-resolution-instructions

If you have any further questions, feel free to get in touch and we will be happy to answer them. I hope everything will be resolved fairly. 🙂

Thank you!

Any experience with cases beeing fixed?

Sorry I have never done this before.

Regards.

Svein.

I have tried to fill out the complaint form, but I'm not able to submit it.

You can check it on this link: https://casino.guru/bruce-bet-casino-review#tab=js-tab-reputation, the casino hasn't had many complaints against itself so far and it has solved all of them, so I hope it will happen for you as well. 🙂

Can I please know what the specific problem is and what it says to you ? 

Could you please take a screenshot of the whole screen ? What browser are you using ? 

No specific issue.

When I press the submit button. Nothing happens.

Could it be because I add photos in the text window?

Yes please, that would certainly be appropriate. Images or screenshots of the whole screen would be good. 

Maybe you could try to file a complaint from a different device, or try to clear cookies or try a different browser. If this persists, I'll contact our team to see what's going on. 

I'll be waiting for a response.