Verification Bruce Bet (page 5)

Thank you.

I will try that.

I'll let you know.

Regards.

Svein.

Of course, if you have problems, just say so and send screenshots and we'll try to find out where the issue is. 🙂

The complaint went through after I deleted my search history.

Thank you for your help. 😀

Regards.

Svein.

I was not able to send all the screenshots.

If you don't mind, I could send the screenshots to you?

Regards.

Svein.

Do not worry about sending them, whenever our complaint team will need some more screenshots, or any other documentation, they will guide you how to do it.👌 Now they need some more information from you, regarding your case. Just follow this link 👈 , please, to answer those questions.🙂

Thank you 😊

I was sent to centers for gambling addiction.

Is this correct?

What do you mean? Who sent you there? I think Romi meant for you to update your complaint and answer Veronica's questions so that she can move on in your case. 

Would that have been possible ? 

Just click on this link and give Veronica more information. 🙂

Unfortunately, I have had bad experiences with withdrawals at Bruce Bet. At first, when I only won my money back, the withdrawal went smoothly. When I won 1200 euros from 20 euros, it took a while. Because I moved, I have a new address, I reported it and it is still being changed. During this time, I repeatedly had requests for verification and then rejected, then all over again until it turned out that first the address had to be changed and then I had to verify myself. I requested the withdrawal and change on March 16, 2024, but nothing happened. Customer service always says I should wait for an email. Very sad that if you win by chance, this happens.

Hi, for a start, I would say it was a good move that you opened a complaint if I am honest. It's quite a long time to withdraw. 

As far as verification is concerned, have you managed to comply and change your address or still not ? No email or anything from the casino ? 

Of course, our team will try to help you with your complaint and since Tomas has already answered you, you can reply to his questions as well. 

I hope this will be resolved as soon as possible. 

You're right, I'll fight it

for a week and my winnings haven't been seen, I have to report them

It is absolutely hopeless to get verified... have sent all sorts of documents and pictures, can't tell what is missing and wrong, it just says that the documents are being reviewed. Felt like a serious site, but if you can't cash out your winnings, it's just a waste of time and wasted money. Good customer support though, they are nice and at least try to solve the problem. Strange that it works fine to charge a Mastercard but it seems impossible for them to send profit directly there....gives it another week before I report. Sad, because the games are fun and feel professional.

I think I stumbled upon a scam site. Incomprehensible that since August 11th I have been trying to withdraw and every withdrawal request was unsuccessful. Until the Bruce Bet casino decided to verify the documents. Documents entered 4 times, each request of which occurs within 48 hours, because they do not give precedence even though you have already tried it several times. At this point, Guru I am convinced that they do not want to give me the money, because each time they ask for different documents, even though I have tried everything. Now they are appealing on a debit card, which since it is digital and is Greek they do not provide digital documents of the name and surname of the holder. Even though I contacted the bank they did not resolve it because, they say that it is a digital card for which the account follows. I do not know what to do anymore, I have also started legal action, because the site promotes immediate withdrawals, therefore it does misleading advertising, and above all it accepted the deposits without any verification, while for the international rules after the 4th deposit they should already require verification. I will take them to court if they don't resolve this within 24 hours. Which I also want to close the account of.

Hi, what seems to be the problem, even the casino itself did not tell you, I mean with the documents. How long have you been trying to verify and withdraw money? Please let me know and we'll see if we can lend a helping hand.

Hello, I thought that you could open a complaint with us, but you say that you started to solve it legally. Didn't you think about it before you started this process? We would try to contact the casino and assist you. I know that similar difficulties have been solved by players in the past and it is not always easy to solve, but I think that casinos should also take these things into account.

so try to think it over and let me know.

I think I submitted the documents 3 weeks ago (first time). Submitted further the other day, when support said my ID was a screenshot and not a pdf document. So I solved it. Had 3 pending withdrawals, but canceled and had fun for a while when I felt I still can't withdraw the winnings. They claim it can take "up to 48 hours" but it's more like 48 days...

Yes I want to solve it with you. Today I resubmitted the documents, let's see. I hope everything went perfectly and they pay. But I have my doubts

Okay, so you have passed the verification successfully yes ? You also had your withdrawals that were canceled by you, yes ? I think that if you want to make a withdrawal it is not a good idea to cancel them because it can only be unnecessarily prolonged. Do you have any active withdrawals at the moment ? 

Well, try to hold out for some more time, we give casinos 14 days to sort out KYC or withdrawals. If nothing happens and you can't verify and you don't know how to proceed, we'll try to help. In the meantime, cooperate with the casino and if something happens, ask for the reason. I also hope it can all be sorted out. 🙂

Hi! I have a verification problem at Bruce bet Casino! I won with them before, I was verified with difficulty (4/5 attempts) and in the end everything went well and I even withdrew money. Now I made a deposit with another card and it asks me to verify again to withdraw money! I sent the transaction statement and a photo with the card and they keep rejecting me saying they are not correct!!! I think it is a way to delay the withdrawal!!! What can I do?

Hi, how long has it been since you tried to verify with a new card ? What's wrong with what you're sending, you asked ? Try to give me an answer to these questions and we will see what can be done.