Verification Bruce Bet (page 5)

Thank you.

I will try that.

I'll let you know.

Regards.

Svein.

Of course, if you have problems, just say so and send screenshots and we'll try to find out where the issue is. 🙂

The complaint went through after I deleted my search history.

Thank you for your help. 😀

Regards.

Svein.

I was not able to send all the screenshots.

If you don't mind, I could send the screenshots to you?

Regards.

Svein.

Do not worry about sending them, whenever our complaint team will need some more screenshots, or any other documentation, they will guide you how to do it.👌 Now they need some more information from you, regarding your case. Just follow this link 👈 , please, to answer those questions.🙂

Thank you 😊

I was sent to centers for gambling addiction.

Is this correct?

What do you mean? Who sent you there? I think Romi meant for you to update your complaint and answer Veronica's questions so that she can move on in your case. 

Would that have been possible ? 

Just click on this link and give Veronica more information. 🙂

Unfortunately, I have had bad experiences with withdrawals at Bruce Bet. At first, when I only won my money back, the withdrawal went smoothly. When I won 1200 euros from 20 euros, it took a while. Because I moved, I have a new address, I reported it and it is still being changed. During this time, I repeatedly had requests for verification and then rejected, then all over again until it turned out that first the address had to be changed and then I had to verify myself. I requested the withdrawal and change on March 16, 2024, but nothing happened. Customer service always says I should wait for an email. Very sad that if you win by chance, this happens.

Hi, for a start, I would say it was a good move that you opened a complaint if I am honest. It's quite a long time to withdraw. 

As far as verification is concerned, have you managed to comply and change your address or still not ? No email or anything from the casino ? 

Of course, our team will try to help you with your complaint and since Tomas has already answered you, you can reply to his questions as well. 

I hope this will be resolved as soon as possible.