Verification Bruce Bet (page 6)

Hello! I passed a first verification and they also made a payment. I played and had some winnings, but when I got the draw, they told me that another check was needed! I sent the requested documents and since then they keep telling me that the verification did not pass! I've been trying to pass this second check for more than a week, now they haven't answered for 4 days!

I would say that sometimes there may be additional verification in the casino, it's not something that is uncommon. However, if your documents are not appropriate or there is something wrong with them, I would expect the casino to tell you so you can send one to make it right. I see that this hasn't happened and I would like to add that we give casinos 14 days to sort out the KYC process.

But if you haven't heard from them in 4 days and you don't know what to do and your documents are still rejected, then I would probably open a complaint on our site and our team would look into it and try to help.

What do you say?

If you are interested, just click here. ⬅️

I've also got a guide that tells you everything you need to know about what to expect when you make a complaint, so you can read that as well.

I hope this will be sorted out soon.

I did make a deposit in this casino. Without checking it first. Huge mistake...I won 300 euros. After that and one misunderstanding I withdrew 260....after that .... I asked them in the chat support if the bonus I had ( cause this money I won by wagering the first deposit bonus) had any restrictions or I can make the withdrawal normally .... They said that there was a general restriction but it wouldn't affect my case. . today I checked and I see the amount of 155 was deducted and the reason said ' manual withdrawal '. I asked them since I didn't see any money on my account and they said that this restriction applied in my case. Now from 300 euros I managed to withdraw 105 euros. Which I didn't get yet .....I just made the withdrawal....I will get the amount. IF they accept any documents for verification if they ask one. So there a loooong way to go yet. .

Please do not play in this page. Don't get scammed and ALWAYS check first the page in casino guru to see if it's a legitimate page or not.

Hi, I would say that the casino definitely shouldn't give inaccurate information. So if you've played with a bonus, it's always better to read the bonus terms and conditions, and if you don't understand something, go to the chat. In any case, if they confirmed that nothing would apply to your case and then applied it, that's not right. So what did they apply, some maximum cashout or something else? 

They didn't ask for verification documents, if I'm thinking correctly, right? 

Made a withdrawal on February 29. Have been able to withdraw several times before. This time it required verification, after 72 hours I wrote and asked a few times and kept getting the answer: be patient. Then came the answer that it was not approved. Sent it again and now I'm waiting again. Tomorrow it will have been 2 days. Do they check things like that on weekends too or do I have to wait until Monday to get an answer and then probably have to wait even longer again?

I haven't experienced any other casino where the verification wasn't approved.

They specifically told me that they have a restriction of that kind generally in their casino but the support agent told me that from what he saw that wouldn't apply in my case. Although another department is in charge of this things he said that from what he saw that wouldn't apply to me.... which did apply in the end. Nevermind I saw so many bad reviews here for that casino that I am literally glad that I got 105 at the end. ( I got the money with no verification too) So thank god for that. I know it's not right but It could be worse. .

*The bonus I had was a first deposit bonus. I wagered the amount and withdrew the money I had left. But they said that a rule applies in thay case in which you can only withdraw 200% of the amount you deposited in the first place.

I think casinos usually do these things during the work week and not on weekends, so I would be prepared for a possible wait. What wasn't approved in your verification? You say you requested a withdrawal on February 29, I think that's a mistake, is that right? 

I requested a withdrawal then, then I was told to verify. I have sent documents twice in the last week and they deny. I don't even get an answer about what is not approved.

Hmm, that's not good, because it's important to know why and what wasn't approved. Don't you have it somewhere in your player profile? Without it, we basically know nothing, and you have to go through this process in order to withdraw money. 

So if the casino hasn't responded to you in a week, I would consider filing a complaint. 

What do you say?

They now said it was because my whole head wasn't visible in the selfie with my ID card 🤷🏻‍♀️ they sent new ones so just wait and see then

Okay, let's wait and see what happens next.

I'll wait.

Denied 3 times for verification then attempted withdrawal on 29/1. I'm so tired of them, the same answer all the time: be patient. Always find something wrong even though I submit what they ask for. Never experienced similar problems on other sites. Submitted again yesterday for the 4th time and they deny now that I've sent extra proof that it's me, I don't know what to do? I just want my money out so I can boycott this site later 🥺

If you don't know what to do next, I understand how you feel. They still haven't told you what's wrong, or even if they do and still reject your document, I know it's frustrating.

I would try submitting a complaint and I believe they will be able to help you somehow.

The link is here.

I have the same issue with this casino. 3 weeks I have been trying to verify my account and they keep asking for the same things. I go to chat with them to ask what's wrong and in the same conversation they tell me different documents were rejected or have not been sent.

Last time they told that my id was on a white background and that is the reason it got rejected! And I took the picture on a white table at work! These guys are the worst.. 4th week now trying to verify for a win of 800euros with no luck.

Your help would be appreciated.

No wonder this casino already has a lower index than many others. Well, let's hope for a positive outcome! It appears that your ID did not pass the KYC process due to a white background. Did you try to provide a different ID picture, maybe?

Yep, already sent it. I am currently on hold to complete the process. Somehow, I am sure they are going to ask for something else afterwards.

Probably a document I already provided. As I see it they are recycling the same excuses over and over again.

Good day to you.

It has been a few days so I wonder whether your expectations were accurate. I hope you've made some progress by now. 🤞 So, is there anything new, please?

OK, as I predicted.. These guys are a joke. Again issues with the id. I sent them 4 copies from my camera but somehow they claim that it is unclear. How can this casino still operate? Makes you wonder.. How players come back to this insanity? 4 weeks to verify an account. What a joke, really..

keep in mind that they took almost 4 days to reject it. As I see it, they just want the player to quit their winnings with their tactics.

I understand this is extremely frustrating, and I admit that since I cannot see the pictures we are discussing, there is little I can add. I have no reason to doubt your viewpoint, but that is all I can offer. Please provide those photos in question to the mediator; if everything is fine, the mediator needs to see them to form his own opinion. That's fair, I believe.

Hello again, I can send the photos but I don't know who the mediator is. Attach them to the complaint or something?