Hi Mmm12,
I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.
In the meantime, could you please send me (at natalia.b@casino.guru) the bank statement you sent to the casino to verify your deposit? In the screenshots, the customer support said that you didn't provide them with the requested document.
Dear Bruce Bet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if verifying the player's payment method is the only obstacle before processing the withdrawal request?
I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.
Kind regards,
Natalia
Hi Mmm12,
I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.
In the meantime, could you please send me (at natalia.b@casino.guru) the bank statement you sent to the casino to verify your deposit? In the screenshots, the customer support said that you didn't provide them with the requested document.
Dear Bruce Bet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if verifying the player's payment method is the only obstacle before processing the withdrawal request?
I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.
Kind regards,
Natalia