Mr. Bet won't verify my account and I can't withdraw my money (page 3)

Why did they block your account? Was there something in your documents that didn't match?

Yes, my account is not blocked and why are they blocking the one you said about it?

This is what I can create in my banking online app. I'm sorry to hear that you have to got he the bank personally to receive this statement, it's so inconvenient.

I will make a note to make sure that I can advise other players with same problem far better.

Thank you very much for your efforts!

Can you Tell my how long it takes that someone looking at my Case?

Crunchy , so hay is solved with me am verified money is on the way

you go to the bank and go to an advisor, ask him if he can create bank statements for the days when they ask you for something, and then you upload it

we didn't understand each other at first.

I can also do everything in my online bank, only we get account statements from month to month.

it worked now, but it doesn't matter

Was at the bank today, they can't do it. There is no name on the machine. cool

You should have gone to a counselor.

are you at the Sparkasse?

they can express a normal, rectangular statement of this kind? You know what I mean and I'll send you a photo with what I mean, it works 1000%, it worked for me too

Yes, I have that thing, but no name on it 😀

There's a name on the bottom right?

because I have a name on it and it's also from the Sparkasse

I had to print out the sales at the machine, otherwise it would supposedly not be possible. And you know, there is no name

So everything worked out for me, I got my money paid out

today for the money

Hello,

from what I can see, the cmplaint team has 4 days to response.

From what I see Petronela is working on that and needs to clerify some statements. Kindly wait for her to get back to you.

Now I understand that it works differently with German banks, so I am grateful for your council. 🙏

That's great!

I truly hope that this was your longest KYC adventure!