antoemo's reviews

Casino Guru

We want players to understand gambling.

1 year agoOriginalTranslation
At the beginning I was not paid out an amount of 2500 euros because I played in the bonus games over 5 euros. I think it is a great pity that it is not displayed like in other casinos that you have not yet earned the bonus balance turnover and no longer may play as a 5 euro compartment. But after a few deposits without a bonus, I also won something. The verification went really well, I have to be honest, I didn't have to wait long. Only I don't find the online chat so good, it's not open around the clock and you have to wait a long time until you get someone to write to you. The payouts are processed very quickly after you are verified. For example, I have now made 3 payouts during the night and the next morning all 3 were already in my account. Only with the lost 2500 euros that still annoys me but you have to read the terms and conditions.
Read moreRead less
  • Fast payout
  • Verification without problems
  • A lot of games
  • The website works very well
  • Chat not around the clock ä
  • My payout was completely canceled because I played over 5 euros compartment bonus money
  • Too imprecise bonus conditions
Automatic translation:
1 year agoOriginalTranslation
So I've been playing at mr.bet for about a few months and that regularly. I've deposited very often but also withdrawn small amounts, so it wasn't a problem
And now I recently won a bigger amount. which I wanted to pay off. Of course it started with that
Wait a long time until I'm asked to do the verification, which isn't a problem either. I only had difficulties with the payment method, I have a bank statement from the Sparkasse app. The one from last month is October and that always comes at the end of the month, the new statement only mr.bet wants to see my last deposit from 08.11.2022 where I made the deposit, of course I have a screenshot of the online banking app where you mean bank data sees the transfer the amount and the bank data from mr.bet only sees my name because it is not on it and I wanted to ask customer support if this is enough because
I also attach a bank statement as a pdf to the document, from which you can see my address, name, account number, everything is also my account, but after several messages, no one could answer me if this would work. So I think as long as you play there everything is fine and good and you pay in, but if you win a little higher I really have to say that it gets very annoying and I don't know how it will go from now on whether this is enough or whether you and I reject it for the following month you have to wait for the account statement from the Sparkasse until you can see the deposit on it, although as I said I have a SCREENSHOT of the deposit only if you know the Sparkasse app there are no names on the sales!
Read moreRead less
  • Playing it is very enjoyable
  • Very clear everything with the casino and live
  • You also win that can be really at the beginning or after several deposits you really get lucky and you win there
  • Support cannot answer questions
  • Support usually writes you the same answers so copy and paste because you write with several people you always see the same answer
  • Verification process takes too long and does not clearly explain what is really accepted
  • If you make a big payout, all the nerves start that you have to wait 2 days until you can even verify yourself
  • Confusing when uploading documents
Automatic translation:
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news