Mr Bet Casino - Player claims that payment has been delayed.

I deposited the sum of N8,000.00 to Mr.Bet casino through my Skrill wallet and proceeded to use the said amount to place a sports bet which I won and then I tried to withdraw my money but my withdrawal was marked as "pending" for more than 24hours and this is the first time I’m seeing such in this modern day, a withdrawal process taking more than 5minutes but I decided to be patient, until 2 days later I was prompted to upload documents for account verification which I did and they wasted another 2days to come back and tell me that my ID I uploaded isn’t acceptable and this was the same ID I used to create and verify a Skrill account, I’m disgusted by Mr.Bet Casino, they are dull and full of excuses, if they do not have the money to pay customers who win bets on their site they should indicate that rather than wasting our time with unnecessary delays.

Dear JustJay,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear JustJay,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear JustJay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.