Mr. Bet won't verify my account and I can't withdraw my money (page 2)

I understand the point, the solution is still the same, I fear.

Hello,

I guess that the casino is interested to see the official holder's full name and address. Can you confirm that such a document got approven by the casino? I want to be sure.

Good thinking though!

Oh really is jaaa megaaa write me if it worked. I'll do it right now and send it off straight away 💪. Good luck to you too

Yes, but isn't that a shame? Because you keep paying with that

same account. Then it doesn't matter whether it's the bank statement from November or October. They do that 100% extra, you play again and again and deposit with the same account and they want proof of your last deposit of all things. What I also don't understand is that there is a message that you can also upload other things, but the chat says: "They want the deposit from 08.11"

I upload the requirements here, what they wanted but they are not valid on the verification page:

"Please provide a photo (screenshot) from your wallet dashboard or a bank statement, clearly showing your name and deposits to our website. Make sure the name matches the data in the provided Proof of Identity."

it doesn't say exactly from my last verification but strangely enough they want it that way

I honestly think that it's pointless to debate about what is or is not shame at the moment. I understand your feelings, bacase I would be quite mad too, still the princip remains the same. Casino must be sure about your deposits, identity, payment method. Try to provide all exactly the way you awas asked to do so, this is the easiest way.

Mr. Bet is a casino with a perfect reputation and they take the KYC very seriously. If I was about to guess, I'd say that maybe they found some similarities with other accounts, so they ask for additional documents. It happens very often.

This requirement is also quite normal:"Please provide a photo (screenshot) from your wallet dashboard or a bank statement, clearly showing your name and deposits to our website. Make sure the name matches the data in the provided Proof of Identity."

I would not waste my time asking questions, insted I would do my best to pass the KYC and be done with that. I guess I would also ask the casino whether I should expect the same procedure nest time I'd like to withdraw.

By the way, this is why the cryptocurencies are so popular when it comes to easy withdrawals.

You cant Pass the kyc If they dont Response

It is quite clear that you are on the side of the casino.

this sentence you wrote: This requirement is also quite normal: "Please provide a photo (screenshot) from your wallet dashboard or a bank statement that clearly shows your name and your deposits on our website. Make sure that the name matches the data in the provided proof of identity." Doesn't make sense because they don't want a current bank statement they don't want a wallet dashboard they want exactly your last deposit 😂 they don't have any other options or a different solution. If you played with the same bank account over and over again, it's not even that bad if you send a bank statement from the previous month, no, but it has to be the very last deposit 😂 well, now I know how you feel about it.

Strangely enough, we understood what we meant, but not the colleague here. It's not about them wanting to cooperate with us. It may be that the casino is good or something else but once they just aren't capable when you're with one

bank account even though it is yours this with

several methods to verify Especially if it has been more than 14 days then this is not a PERFECT casino.

It's probably a stalling tactic again.

I deposited €30 and almost 4k in payout. They will be annoyed

I guess that it depends whether you have already submitted all documents or you have not. If you wait for instruction, but the casino is unresponsive then you are correct. 🙁

Since there are no clues for me to be found in your complaint, I just hope that the complaint team will find out the problem. I could not find whether the casino expalined what is wrong with your proof of payment. Did they, please?

The proof of payment was declined because of poor Quality.... it was a screenshot and a pdf just to be sure...

Hello, I'm not 🙂 

And to be honest, I do not actually understand your reply. The screenshot is a common practice, have already "seen" that a dozen times, and players were always very concerned about it. As far as I understand, the casino simply wants you to prove that you have an access to the payment option, wallet bank account - whatever has been used for the last deposit. So, what is the matter?

I would log in to my ewallet or internet banking app, scroll to the last deposit, make a printscreen hide sensitive data and send it to the casino. Or are we discussing anything else? Kindly let me know.

Update 10:22: I'm sorry I was lost a bit, now I understand that the casino wan't you to provide full bank statement for just a single transaction - am I correct, please?

As I mantioned, I can generate such cnfirmation in my internet banking anytime. 🤔 So, when your monthly bank statement is available, there will more transactions, but also your full name will be shown.

The problem with his proof is that on his Bank account(Sparkasse) is no Name when you go to your last transactions.

Oh, thank you for the explanation, I was a bit lost, I'm sorry.

Anyway, I can create such .pdf document in my internet banking - it's a statement and I can create it for a certain period of time or for certain transactions, so I thought that this is not the case. 🤔

Ne at the Sparkasse you get the account statement unfortunately only monthly

At mrbet, self-created pdf documents are not accepted. I did that too

Yes, they only accept a single transaction, they don't care about the other transactions

as you described it's ok if they want to see if you have access to your account but they don't want your account but your last deposit

Have you already done something? Have you found the option?

I have the same problem, €200 and she doesn't want to pay now, my account was blocked

I went to the bank, had the Sparkasse print out an account statement for the day and I uploaded it today as a photo, according to the chat, the payment method should be accepted, they said they didn't see any problems with it