Mr. Bet won't verify my account and I can't withdraw my money (page 4)

Hello, I've been waiting for my payment for 4 days but unfortunately I'm not getting a meaningful answer.. it's under review, please be patient and the answer will be yes.. Someone please help.

Hi, if you wait a few days I wouldn't see it as a disaster yet. Come to think of it, it was the weekend before when casinos often don't process withdrawals. 

However, I would definitely be patient and wait and give the casino some time to cash out. Was it necessary for you to verify or not? What has the casino told you so far?

I'll wait for an answer.

I know this post is old, but maybe someone can help me. I've been waiting for my payout since June 29th. Each time I'm asked to upload my bank statement. I've tried dozens of times, but it keeps getting rejected. I'm at my wit's end. I have an OB account and I've also been to the ATM. They rejected both. I made a deposit on June 29th, but the booking wasn't made until June 30th. Does anyone have any ideas? It's about €750, after all!!

Hello,

I'm glad you made it to the forum because it appears you could really use some assistance. Without further ado, I would like to recommend lodging a complaint against the casino. Follow this link to submit it:

https://casino.guru/complaints/create 👈

I'm just wondering, do you have any idea what seems to be wrong with your document? I mean, did they tell you?

No, unfortunately not. Everything is correct. I did everything exactly as the casino wanted.

But thank you, I have now submitted a complaint :) I have been looking for exactly that for so long :) I am so happy to finally get help, thank you very much Radka

If I may be that direct, I honestly do not understand why the support is not actually able to explain something that important to you. What are they expecting you to do without providing proper support? Well, let's see where the complaint takes us. Don't worry, my colleagues are on it.

Happy to help, though the most important part is yet to come. Keep an eye on the complaint, and if you want to talk about how it goes or just talk a bit, I'll be somewhere around. 😉

To be honest, I don't understand it either. And then it's always the same thing. I could understand it if there really was something wrong with the bank statement, but everything is clear. On the online statement, my name is in the top left, and on the one from the bank [where I even had to pay extra], it's in the bottom right... And the payment is also clearly visible, except that the entry wasn't on June 29th [Sunday], but on June 30th, but I don't think they want to understand that... And the chat colleagues always say the same thing: they can't help me because they can't contact the finance team, I should just wait! It's just annoying.

Oh my,... I apologize, but I cannot help but laugh aloud. I just imagine a situation where two or, better, three casino employees with magnifying glasses in their hands inspect both documents, searching for your name on those, finding 3 differences.... 29th or 30th?

I'm sorry; that's stupid cartoon imagination, but basically, what else may one think? If there is a serious issue with the document, it is incredibly logical to explain that openly. Well, I guess we both have to be patient since it requires enormous effort for the casino to think something up...

But imagine, I've barely filed a complaint and the next day my account is verified, isn't that strange?

So sorry, it's really weird!? Nothing worked for weeks before and now

A miracle! I have no other explanation 😀. Well, actually I have. Once the complaint is approved and made public, the casino contact receives notification and may see the details. I guess it sometimes plays its role.

In any case, I hope the rest of the withdrawal procedure will be painless for you!

Hi, I have a problem. I've been with Mr.bet for about two years now and I usually pay with a Paysafecard that I buy at the gas station or Rewe supermarket. I withdraw normally to my bank account, but unfortunately, I don't have online banking. I verified my account years ago and have transferred money to my bank account several times. Now I've won €700 again, and they want me to verify my account again. Why? My name isn't on the Paysafecard from the gas station, and even when I go to my Paysafecard account, I can't see my name in the transaction details. It only shows the amount and where it went, not my full name, address, tax ID, email, and bank account details. I can't get a screenshot of all the required information. It's never been a problem before, but now no matter what I send—ID, I even took a screenshot of the front and back of my bank card and what I can see in my Paysafecard account—verification keeps failing. What can I do?

??

Can someone please help me 😢

Can you please help me

Hi, do you think I should also file a complaint?

Hi, and have you received your payment?

Hi, did it work with the Sparkasse bank and printing out the transactions? Did they then verify them?

Hello, in this case, if nothing helps, I would file a complaint with us.

Use this link.👈

I know that these problems occur in casinos, especially during verification, but the casino should understand that Paysafe is probably not what they are asking for from you.

So please try it and our team will try to assist you. 

I would like to express my strong displeasure with the current situation at Mr Bet.

I have submitted all the required documents completely, correctly, and multiple times. Despite this, they are repeatedly rejected without a clear or specific explanation.

Additionally, I must mention that I wait two days each time for a response, only to receive the same blanket rejection again – without any specific indication of which document was allegedly not accepted.

This is neither comprehensible nor acceptable.

Furthermore, my bank card is constantly being rejected, even though it works perfectly with all other providers.

This must surely be frustrating for you, especially if you don't get a clear explanation.

Perhaps our complaint team could help, though. When exactly did you request your withdrawal, please?