Mr. Bet won't verify my account and I can't withdraw my money (page 5)

What amount are we talking about, if I may ask? Because I'm also having trouble with the verification.

Hello Siti,

Has your issue been resolved in the meantime?

Hello, what specific problem are you having with verification? Could you please describe it to me? 

Will try to help if I can. 🙂

For your information: Mr.Bet only accepts PDF files. No screenshots or other recordings/documents.

Hello Jaro,

So, I uploaded my documents for verification today, but the program isn't accepting my bank statement as a PDF file, which contains my IBAN, name, address, and other information. I'll just have to wait and see if it's accepted or if I need to submit anything else.

Were you able to resolve your issue?

Yes, but it's been a while. It took almost a month. I signed up via an affiliate link, and the person who advertised the casino put on extra pressure.

So keep at it and don't gamble away any money!

Yo, thanks for the info.

Thanks for your reply. Definitely don't gamble with money, and if you can't resolve the issue, we'll try to help.

In any case, did the casino say why it didn't accept your document? Was the bank statement the only one that wasn't accepted, and were the others approved? 

So, the casino mr.bet recently requested proof of address, to which I sent them a current electricity bill (advance payment bill).

When asked why they don't accept it, they always give standard answers they've saved. They don't explain specifically why the electricity bill is accepted as proof of address, even though they themselves state that an electricity bill is accepted.

It's quite obvious they're just stalling. I've deposited a considerable amount of money, and now they're refusing to pay out. I submitted the withdrawal request over a week ago, and they're still stalling.

Can you help me?

Sure, since you've opened a complaint, we'll try to help you. 

I see that verification is still a problem. The bank statement has already been accepted, when was the last time this was an issue? 

I believe that together we will manage to get your money back.

Yesterday, I received the same standard reply all day saying that the document wasn't accepted. It's simply an invoice from the electricity provider showing the monthly payments for the coming months. The document, which isn't even a month old, contains all the information they need. It's clearly a stalling tactic.

Where else can I file an official complaint?

Once you have done that on our website, I would wait for the matter to be resolved. Then I would look for other options. It probably doesn't make much sense to have five complaints open in different places. So try to be patient, even though I know it's difficult. We'll see how the case turns out here. 

Okay, what are the chances that the payout will take place in the coming days?

Based on experience, you can expect it to take 3-4 weeks.

What amount of money were we talking about back then?

4000€

With his help zero percent

Who else?

I can't promise you anything. 😕

Casino has to act and our team will do their best.

How it will be is not clear for now.