Mr. Bet won't verify my account and I can't withdraw my money (page 6)

That's settled, verification and payment have taken place.

Thank you very much to them as well.

Great, I'm glad everything is sorted out. 🙂

Do you think you will stay here and play?

Hello everyone,

i have the same problem with mr.bet. They keep rejecting my documents for different absurd reasons (bad quality,etc).

i made a withdraw on 31 dec of aprox 800€. Ive withdrawn before with no problem. Since then they keep rejecting my documents.

the problem is that they require a photo of my credit card phisically. Only that i used an virtual revolut card for which ive sent them a pdf statement where its clear that ive used that card and also my address is there.

what should i do ? Where can i file a complaint ?

thank you in advance

Have you tried to confront them with this fact, though?

You should definitely try it and let us know their answer.

Hi Romi,

Im keep exchanging with them replies via email. Im uploading different pictures of my card id and of each one they say that the quality is bad, even tho its crystal clear, photo taken with iphone 13.

Thank you

Please try to upload only PDF files if possible.

If you are using a digital card, contact Revolut so they can issue a document proving that the card belongs to you.

Yeah, I meant if you confronted them with the fact that you don't have the physical card, actually.

I have submitted clear, high-quality images of my passport and proof of address.

All details are visible, uncropped, and match my account information.

However, my verification request was rejected without a clear explanation.

I just want to withdrawal my money and I will delete my account it’s worst experience I had in online casino I just want end this nightmare

Greetings, it is an unfortunate situation if you find that your documents have been rejected without reason. How long do you have to wait for them to be verified?