Ice Casino is scam ?

no, if you have uploaded all documents you will also get your money

Ice Casino is not a scam

Hello,

you should check the casino yourself in order to get the idea, you can find user reviews, complaints, and previous discussions plus the overall rating:

https://casino.guru/IceCasino-review#tab=js-tab-discussion

The current rating is 5,6 out of 10 points meaning a questionable reputation, we also warn about:

Unfair terms and conditions and winnings can be lowered based on your total amount deposited.

I'd advise depositing in a more decent casino with fair rules.

Do you have any idea if you have already provided all documents, to be precise: were all submited documents accepted?

Hello there,

what happened to you?

I saw that I also uploaded the documents and the identification was approved and I waited a week for the money to be put in my account 4 times I tried for a withdrawal that was never made ... with excuses that there is a problem in the system ..... other casinos is as honest as casinoin and betmaster that are from the same country .... away from Ice casino I do not trust it at all in transactions far away, and when they cancel the withdrawal they did not send messages and I had to see it in their site ..which web pages have also changed

casino does not pay

I must say that it seems this casino has some issues because lots of players have been complaining lately.

Feel free to submit your complaint too, just click this link:

https://casino.guru/complaints/create

I hope we will help you out

Hello there,

do you have a problem passing the KYC verification or do you have a pending withdrawal at the moment?

For how long have you been waiting?

In case you can't solve this issue with the casino directly, you can also submit the complaint here.

Hello Ice casino is a really scam, i deposit 450 euros and i win with a total amount of 1100 and i ask a withdraw.

The first time already upload all documents but my withdraw canceled because of KYC, neverminded i pass the KYC the same day and ask again withdraw. They cancel it and say there was an error with card payments and forced me to withdraw with bank transfer (because i ask if they need extra papers they told me no) i wait again some days and rejected because of KYC. Then i go to chat and ask them why, nevermind i ask again withdraw 2 separate 490 euros each, when the first accepted i ask the second one.

After 7 days that was the last day according to their rules to trasnfer the money, the withdraw rejected and at the chat they don't know. Because i know i will never get my money from there i also open a complaint here 2 hours ago. I hope all goes fine but please avoid this casino.

Sadly we've experienced lots of complaints associated with KYC issues and withdrawal complications.

Well, according to your complaint you are experiencing similarities.

I hope we will be able to clear things out.

Hello, is ICE casino a scam?!

Hello,

do you have any problem with this casino?

SCAM means that the casino only allows you to deposit but you will never get your winnings. I don't think that suits. Check details here:

https://casino.guru/IceCasino-review

Fell free to browse the official casino thread here:

https://casino.guru/IceCasino-review#tab=js-tab-discussion

This casino is really a scam, they don't pay out winnings, people stay away from this casino as far as possible, which is obviously not a licensed casino at all.

Hello,

I can imagine that you are upset now.

Allow me to get to your attention the ICECasino's main thread, a few hours earlier I answered about the payments: https://casino.guru/forum/casinos/icecasino---general-discussion/3#post-29443

The casino pays the winnings at the moment and it is licensed:

https://casino.guru/IceCasino-review

I can see that you submitted the complaint, I hope we will be able to help.

ICE CASINO.... I registered I started depositing money into my account and started playing. After about two months, I managed to win a relatively insignificant amount of up to 20,000 CZK I wanted to choose, but then I ran into a problem with the approval of my personal documents, it took 14 days for them to get to my application and finally I could not log in to my user account . That's why I wrote an email to find out what's going on. I was told that I unfortunately entered my nickname in the name field, which I use de facto everywhere, including email. That I allegedly provided personal information to a third party.... STUPIDITY!

They didn't mind the fact that I had a username on the account with them that was different from the name on the credit card that they used to get money from. But as I wanted the money, there was an email exchange about how I wanted to check and they can cancel my account on this basis. Despite my efforts to PROVE that I, am really Me, was useless. The operator of the online chat was obviously already experienced in similar cases and was not going to refund my money. Subsequently, I was generously allowed to set up a new account, with the correct information about my money that I deposited. not a third party, which is what happened here, and I sensed an opportunity to return my deposits... but that doesn't matter to ICE CASINO... they don't have to check that, so my winnings stayed with them, including all my deposited money.

Subsequently, I had obviously pissed off the gentleman from the online chat enough, so (for me in the middle of the conversation), the chat was interrupted by the operator, who simply logged out...

ICE CASINO IS NOT a Casino, but for me it is only about people who make money with online foundries...

If anyone has an idea how to get money out of them, I'd be happy for any advice. Otherwise, I don't count on it much anymore

Hello,

I can understand that it's very important to provide correct information about yourself during the "know your customer verification". But I can't imagine that the casino can't solve the problem with the nickname.

I think it would be best to submit a complaint, so our team can check the whole issue. I believe it's worth the try.

Oh yeah, something very similar happened to me and my account got canceled after a few days. I didn't receive either the deposit or the winnings🤷‍♂️

Hello,

if you submit the complaint, we will try to help.

I've been trying to withdraw money from ICE Casino for over a month now ... despite all the attached documents and successful verification, I'm not succeeding ... every day I correspond with Al chat in vain ... I'm convinced that they are a big scam ... can you explain to me how to block them from deceiving other people ... to prevent them from what they are doing...

Hi Rioda , I am sorry for your negative experience. Unfortunately Casino Guru is not able to block the casino. But as I see you have submitted a complaint what is great. This means you gave us a chance to find out what is going on there and possibly to inform other players in case some unfair dealing appears. Submitting a complaint on our website is enough for now. Let our complaint team to make their work and follow Kristina 's steps please. I have just noticed she already replied to you.

Hello. I played in this casino. I was also blocked there. But I was able to get my money back. Here, as I understand it, and have already convinced myself more than once, such deceitful casinos are covered up. You will be convinced that the casino is doing the right thing. I can be blocked for these words. But I don't care anymore. For myself, I drew conclusions about this site.