IceCasino - The player struggles to withdraw his winnings.

hello,

i play to this casino without bonus i stay lucky and i won 1100 euros. I ask a withdraw they cancel me because of KYC but in time they approved my KYC documents.

I ask again they cancel me because they say was an error with card payments and forced me to get payed with bank transfer.

I ask them if they need documents and told me they don 't need anything extra.

After 5 days they cancel again because they told me i didn't deposit via bank and they need more papers.

I ask a new withdraw 490 euros with card they accepted after this i ask one more 490 euros accepted too.

Because i didn t received nothing in my bank i ask the what happens they told me need 5 working days for the transfer.

Today was the last day and without reason they cancel me the withdraws.

This casino is scam please notice that at your page.

Thank you.

Hello armagedwnn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ice Casino. Please allow me to ask you a few more question before we would move forward.

How long is the verification ongoing in total? Did they explain the reason of the last rejected payment? Did you receive any confirmation that your account is already fully verified? When was the last time the casino responded to you?

Please note that even if you request for the withdrawal, be sure to wait at least 14 days for it to appear on your account.

Looking forward to your answer.

Regards,

Nick

Hello again, i want to inform you that in Friday i submitted the complaint Ice casino was necessary to made 3 withdraws, 2 of the canceled but later one of them proceed successfully at my card (that Ice casino says lie my bank don't accepted).

General from 980 euros only 90 already successfully have approved and received in my bank account.

Today also is the final day to proceed with other 400 euros, let's see.

Also see attached the transactions.

Hello armagedwnn,

As the status of the payments were set as "pending", be sure to wait at least a week for them to arrive. If it would be canceled again, we will definitely intervene.

Regards,

Nick

Hello, armagedwnn

The request a6f192a3-3510-4171-bdcf-5f938c1a857e was approved on June 29. Only one bank day has passed.

Your patience is appreciated.

Kind regards

Hello armagedwnn,

Be sure to keep us updated and let us know if the money would arrive.

Hello Nick,

they need to transfer 400 euros until now is still pending. When I receive all my money I will inform you and also I will notice all a the delays and informations.

thank you!

Hello Nick,

all the money have transferred the case can be set as closed.

please keep note that this casino is not a safe place to play and I receive my money from the day you open the complaint.

Thank you very much for the help!

Thank you armagedwnn for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick