HomeComplaintsNewlucky Casino - Player's winnings are being confiscated.

Newlucky Casino - Player's winnings are being confiscated.

Opened
Current status

Waiting for player to reply

6d 23h 43m 53s

Newlucky Casino
Safety Index 6.6 Above average

Case summary

The player from the Netherlands is facing difficulties withdrawing her winnings of 33,000 euros, as the casino claims she is not the account holder and scammed the slot machine. Despite having evidence of her gameplay, the casino refuses to process her withdrawal.

Written by Attila
Complaint Specialist
Submitted: 14 Aug 2026
Public
Public
4 hours ago

SCAM


After I won 33 000 euro. They are refusing to pay out and stole my winnings. They say that I'm not the one who was playing and scammed the slotmachine. That its not my account. How is that even possible.😅 Luckily I recorded and screenshotted everything.

I won. And they can't stand people who win and do everything to prevent that.

Can anyone provide info of their licenseholder and number ?

Public
Public
16 minutes ago

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Public
Public
16 minutes ago

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

  • Could you please send me a link or a screenshot of the bonus you activated and played with?
  • What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
  • Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
  • Have you successfully completed the full KYC verification at this casino?

If you're interested in finding out more about Newlucky Casino's license, I recommend checking out our review at the following link: https://casino.guru/newlucky-casino-review

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila


Zina33 has 6d 23h 43m 53s to reply

Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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