Realz Casino - Player's winnings appear to be confiscated.

I was playing 3 super porky banks at Realz casino. I had done a deposit and off that had been given 200 free spins on another game. I won some money approx $40nzd on those free spins. When those free spins finished I moved to 3 super porky banks game. I was winning during my spins then won the bonus game with all 3 pigs activated. As that was playing out, won of the coins had won a $900 bonus and I kept getting my coins and before I knew it, the whole board had filled up. And a message popped up saying I had won the maximum amount of $60,000. I jumped straight into chat to ask how i could withdraw this given there was a 1k withdrawal limit. I got told I could either play thru to increase my level which increases my limit or can do the 1k withdrawal every 24hours with a maximum of 3 pending withdrawals at a time. Then I checked my balance and tried to do my first withdrawal but saw I had about $900 odd dollars to play thru still. So decided to play thru. Then I got a message saying my bonus had played thru and $600 had been added to my account. And when I checked the balance it only showed $600. The 60k balance gone.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have reviewed the Terms and Conditions of Realz Casino, and this is what I found regarding the maximum allowed wins from bonus play:

7.16 Unless specified otherwise by the specific promotion rules, any bonus is subject to the following requirements:

• Any no-deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a 20 EUR (twenty) no-deposit bonus will have a maximum withdrawal limit of 100 EUR (one hundred). Any winnings above 100 EUR (one hundred) will not be eligible for withdrawal and will be voided and removed from the account balance at the withdrawal stage.
• Any deposit casino bonus has wagering requirements of x35(thirty-five) times the initial amount of the deposit and bonus received. Any such bonus has a maximum withdrawal limit of x10 (ten) the bonus amount received. For example, a 10 EUR (ten) deposit bonus will have a maximum withdrawal limit of 100 EUR (one hundred). Any winnings above 100 EUR (one hundred) will not be eligible for withdrawal and will be voided and removed from the account balance at the withdrawal stage.
• Could you please send me a link or a screenshot of the bonus you received when you made your deposit at this casino?
• Am I correct in understanding that you won the $60,000 while wagering the winnings generated from the free spins that were credited to your deposit bonus?
• How much did you deposit into this casino to receive the bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika