ForumComplaints DiscussionIce Casino is scam ?

Ice Casino is scam ? (page 2)

1 year ago by vlczkova
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1 year ago

oh wow nice. I've been trying to withdraw my winning deposit for some weeks now. All effort proved abortive until I had to hire CHS expert on twit t er who helepd me retrieve my account and regained access to my funds once again. My withdrawal issues got resolved with 48hours. I believe many casino platforms should let gamblers know when the are going through account glitches.

mattjakob78onTwitter
1 year ago

My guess is that casinos don't close player account for account glitches, but in 99% of cases, they close the account, because the accounts failed the verification, they're multiple accounts or the players broke their terms and conditions.

1 year ago

That's what I think Daniel, there are players who come here, wary. Or because they did something, or failed with CASINO.

It is not normal for the number of players Icecasino has and there are only problems with these players.

I have not received anything from this CASINO because it is still in accordance with its terms and conditions. I have some money to receive it is 83,000 euros I have already received an email from the casino

so that you are not worried. And it has always been impeccable with me, very polite

and quick responses on live chat.

therefore until proven otherwise for me and a reliable and serious CASINO.

I'm calm, I have a verified account, I didn't do anything wrong or duplicate accounts, nor did I use any bonuses at the CASINO.

and made payments from my personal accounts.

of which I own.

Players cannot give casinos reasons to cancel their winnings.

and annoying they are... but they are still not failing. That's why I even gave it a 5* rating.

I hope I'm not wrong because I deposited more than 20,000 euros in this CASINO and won 83,0000 euros.

I made a complaint on the 17th because they were always canceling my orders

but it was failure , explained .

no more happened.

I will wait serenely but I think there are a lot of unfair complaints!

hug


Automatic translation:
Valter_Mendonca
1 year ago

Hello again,

I think that this post has a lot of sense 👍. Sadly some players are not well-oriented in terms and conditions or face some problems during the verification, though it does not mean that the casino is always to blame.

Be assured that the complaint team stays fair at this point, we do not take sides without solid pieces of evidence.

Do I understand correctly, that all your issues with the Ice Casino have been already solved? 🙂


1 year ago

thank you Radka

I didn't say that to please

but because I think it's the truth


will only be resolved when you pay!


but they are within the rules you understand so I can't judge


hug

Edited by author 1 year ago
Automatic translation:
Valter_Mendonca
1 year ago

Well,

it's just that you wrote "A big hug Icecasino team are the best I've ever seen" 5 hours ago in your complaint thread so again, I'm quite confused 😀.

It's great that you are so patient and calm 👍just let us know when the money arrives.

Hug? Why not 🙂 - sending a hug to you too.

1 year ago

Good morning Radka,

yes i am calm and patient.

because they are within their conditions. And it has been very correct.

so I don't see any reason to say bad . It will be after receiving it from the CASINO that I will definitely consider it.

note that their terms say that for amounts above 30,000 euros, it can take up to 30 business days. It doesn't mean it takes that long, but it can get there. So just be calm and patient. It won't speed anything up being nervous or impatient.

The next time I won't play either and if I played I wouldn't be there. Because it's normal that you want the loot first and because it's the first time too.

If it goes as I believe then I'm right and everything goes well!

because depositing is very easy. Withdrawal takes longer so let's wait, when they pay I'll play it without a doubt.


thanks

Edited by author 1 year ago
Automatic translation:
Valter_Mendonca
1 year ago

Hi, I'm just wondering, what's the current status of your withdrawal? Are you still waiting?

Daniel
1 year ago

Hi Daniel ,


I had a balance of 83,035 euros to withdraw.


I requested everything! It was divided into 5000 euros, and one of 3000 euros this statute has been in progress since the 7th.


of these 83,035 euros, I received on the 24th and 25th of November.


to date 30,000 euros. 13 and 14 working days. were paid.


17 and 18 calendar days. Today I received an email


say that I had rejected a withdrawal,


5000 euros, I entered the chat and asked if


could prove my activity in the


website at 10:15 am, because why do I


cancel makes no sense.


Okay, they said I could request a new withdrawal, again,


ok, i did it again and asked, 5035 euros or


take all the money into account. What caused 2 withdrawals


one for 4985 euros, another for 50 euros, that's what I've been asking for since 24, I had to order it again.

the status of all orders is incomplete,

sometimes the money comes out of the player's account balance and says in progress and stays like this in 3, 4 days.

other times it's straight forward when I get going to success.

It's all a little weird at this CASINO.

Start paying and pay little by little.

but curiously to deposit there is no

limit . I even accept that Aja delays when

the first payment now after

start paying at least think to be 5000

euros day. 13 business days have passed and I have received

What was 6 days to pay 5000 day.



Thanks .

Edited by author 1 year ago
Automatic translation:
1 year ago

i deposit 10 euro at ice casino.i made them 4.000..i send all the documents and after 4 days my account verified.i Start to read all those but reviews for that site and i was very disappointed..and start to paly high bets..i lost 2000 and after that 2 withdraws happened in 5 minutes.i am expecting the rest of the money.for now the casino IT S NOT A SCAM.!!all those bad reviews cost me 2000.

kountouris_77
1 year ago

Hello,

you decided to play high roller bets just only because you read bad reviews? I'm sorry to say it but it was your decision. Don't you think?

Well, I would personally wait for the withdrawal to be processed.

kountouris_77
1 year ago

If you checked the reviews carefully and then the reputation tab, you could notice that there are way too many players complaining about long withdrawal times, but they eventually receive the money. The casino has only 4 unresolved complaints out of 705 that we received against them. I think that gives you pretty good information about what you can expect from them.

Edited by author 1 year ago
kountouris_77
1 year ago

By the way, if you ever play in Vulkan Vegas, you can expect the same reviews and the same players feedback. Those casinos are related and the longer withdrawal times seem to be the issue for both of them.

1 year ago

Hello ,

Scam is not !

let's say it's CASINO (snail 🐌)

Slowly slowly .

What matters is that they pay!


Automatic translation:
Valter_Mendonca
1 year ago

At the end of the day, yes. It matters the most. On the other hand, I believe that most of players prefer to get their winnings within few day than waiting for 2 weeks or even longer 😕

Daniel
1 year ago

Hi Daniel ,

that's clear Daniel, I don't even know how casinos

does not have a fast payment policy , those who pay fast are undoubtedly gaining customers .

And there are casinos like that, even high winnings maximum one week process.

if verified.

For me it's being a surprise that they took all this time.

I never thought it would be like this , but ok .

In the end, I think they are the ones who are hurt.

Ice Casino 83k, 4 weeks practically and 33k paid.

Their terms go up to 30 business days, I'm still going to 17 business days.

Incredibly smacks of the wrong tactic to me.

with me it doesn't work.

not even a euro game until they pay everything !

Automatic translation:
Valter_Mendonca
1 year ago

I'm glad you already managed to withdraw at least a part of it. 33k paid is a great amount, but it still isn't even a half. You may mentioned it earlier, but I'm sure I missed it. What did you play when you won the big amount? Or did you win smaller amounts, but multiple times during a short period of time?

Daniel
1 year ago

I played at Ice CASINO for around 9,500 euros and I didn't win anything. (lost everything first time)

after a few days I deposited again and played around 11,500 euros around I don't know 11k or 11,500. I lost almost half and wanted to ask for 6000 thousand euros, orders were being cancelled.

So I played the 6000 and of those I made 46,000

out of 46,000 I made 64,000 and out of 64,000 I made 83,035 euros. Without any Bonus.

I never want Bonus in Casinos.

Always Deposit No Bonus .

I don't need a Bonus, I just need them to pay if they win.

So a CASINO that pays like this will be good

for smaller amounts. Large amounts are not good.

Since the 24th of October I have received the requested money.

As soon as they pay, I stopped playing.

and I only play again when they pay up to the last Euro.

That's why I've been saying for several weeks now that the CASINO only loses with this policy.

if I had paid, maybe I would have already played and maybe I could even win more or lose part of the amount or even all of it.

but not like that 👎!


Edited by author 1 year ago
Automatic translation:
Valter_Mendonca
1 year ago

Hello Valter,

allow me to say that your "statistic" is great! My congratulations!

Taking from a different perspective, the slowest withdrawals are the bigger your determination not to play again gets. Well, that's very good for your actual balance 🙂.

Let's just hope that this period of constant delays ends soon, playing should be fun and withdrawals should be handled well.

Valter_Mendonca
1 year ago

I see, but what did you play? Slots? Any particular game or just multiple games?

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