IceCasino - The player struggles to withdraw his balance.

The CASINO after I had already deposited 10.500 euros I won 8000 thousand and I spent and asked for 5000 thousand first left it divided, the withdrawal in 2, 5000 and 1750 euros.

and cancelled. I received a message that they were accepted and were going to be processed and they keep canceling.

Hello Valter_Mendonca,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Rectify the value to the correct value

I will not play any more at this CASINO until they pay and I have already deposited almost 20,000 euros it is not correct to accept payments and cancel withdrawals.

I have email confirmation of withdrawal of everything.

I informed CASINO that I had made a complaint and they never canceled again. It's there pending.

I deposited in this CASINO trusting CASINO guru (perfect review)

I hope I don't have any problems.

my game quite . But until they pay me I won't play anymore.

because depositing and what I want later if I don't pay fast it's not good.

the best thing a gambler has and enjoys is a CASINO paying fast and well.

It's true that this is an addiction and I know it ends up stopping him all over again.

but the adrenaline of winning and receiving and that makes sense.

More than 20 thousand euros of deposits I have proof of everything.

ATTENTION !

the value is this I had 6000 thousand euros in balance yesterday, I spent, deposited about 9000 euros and won this amount, which is what is in the account.

I only complained because they were canceling my withdrawals. Now they are not canceling orders. 6 withdrawal requests of 5000 euros.

with the perfect reputation , I do not want to question that this CASINO is not serious it would not be normal for the CASINO Guru to give such a rating and not be true , because the Guru has international prestige .

I think they will pay in the meantime.

and I will give a good rating.

as soon as they pay. But for safety's sake, I already have all the prints, and all the data from the regulatory authority. Which issue the license .

thanks Casino Guru and please update the Value. Until it's resolved, I'm sorry because I like it, but I won't play anymore. Not here ! Very high game but not worth playing with so much money to receive.

Hi Nick, sorry I noticed that I didn't answer your question!

I didn't get any bonus from the casino I deposited more than 20,000 euros of mine without accepting any bonus.

thanks and sorry

Never again did the casino cancel my withdrawal requests.

I think there was any problem.

I trust the Icecasino team they are serious and I trust the evaluation ( CASINO GURU )

I don't think they would ever give a perfect rating if it wasn't an extremely serious CASINO.

let's wait .

could become a good CASINO to place my bets.

It's a shame they don't have a quick payment policy. Because that would make us play non-stop. So I will have to receive and be confident that the delay does not pay any CASINO those who are in front are the ones who pay fast.

I have no doubt they are the ones who make the most money. I don't know how they don't understand

once again I ask you to PLEASE UPDATE THE VALUE UNTIL YOU COME HERE AND SAY IT IS SOLVED I WILL NOT PLAY.

ARE IN DISPUTE

Walter

€46,642.90

Can you please advise since when exactly are your withdrawals pending? Please note that it might take up to 14 days for the money to arrive on your account.

Good morning Nick,

I made the complaint because they were always canceling the withdrawals.

since the day I complained , I played the balance in the account , and made 8000 euros deposits , I never had any bonus . All money is real , in total since my registration , amounts to more than 20 thousand euros of deposits .

my account has been verified since the 13th of October.

and withdrawal requests since October 19th. They have never canceled since the day I complained. I have already received an email from support which I will put here. Informing me to worry that I would receive the funds.

Until they pay, I have no intention of playing any more at this CASINO. It doesn't even make sense to have that amount and play more, without being sure that this is a CASINO that pays well and fast. For me the most important thing is the speed of processing.

translated:

Hello.

Your payment amount will be paid, this can not worry as the club is trustworthy. It has license below the site, which can check readability.

Subject to a successful verification (KYC) procedure, withdrawal amount above 30,000 EUR is paid within 5 minutes. - 96 hours, but not more than 30 days from the application data, on weekends and holidays.

Above you can find deadlines for your total withdrawal amount.

Just wait and you will receive the value.

Also contacted previously to change email. Is this issue still current?

If you have any additional questions,

You can send us the letter at any time or contact us via online chat.

We are always delighted to help you.

Sincerely, Marco,

IceCasino Customer Support.

I want to rectify my information honesty above all CASINO let me ask for any value but how

now at 2 pages, I didn't notice, I spoke with support always 5 * I must say explained to me I checked and yes it's right.

a negative remark , but what respect each one has its way of working !

if you asked for the balance and it was pending there was no confusion but ice CASINO even if you ask for the amount is always in Balance as it is the only one that works like this. The confusion .

already clarified here.

I had to apologize for everything.

ice casino

But I ask for correction friend Nick

hello nick as promised

so

this balance is correct ;

64,037.30

but 64,000 euros are requested

Please do not be suspicious but the values must be updated

thank you so much .

Now it stays like this because I won't be able to play anymore because I'm going out for work.

now I put it here if I may

Father Rolando group

my business .

curiously I go where no one can imagine.

a big hug but now I can't play anymore, not because I didn't feel like it but because I really have to go to work.

Dear Nick, I clarify that

the CASINO is not out of stock yet. There happens, happens from what the CASINO Guru says is non-compliance. 14 days

therefore, as I said before, I won't be able to play anymore, for professional and leisure reasons, I have trips scheduled.

at least for 21 days.

but for everything to be ok I ask you to update the value.

And I clarify that what motivated my complaint was at the beginning, on the 17th when I tried to withdraw they were always being cancelled. Hence my complaint.

what no longer happened.

If there is any abnormality, I will let you know.

strong hug

Hello all,

We'd like to confirm, the player has EUR 83,035.30 on the balance.

According to T&Cs:

"8.16. For the players who successfully completed KYC check, a withdrawal amount higher than 30 000 EUR (or equivalent in your currency) will be approved by the Casino within the period of 5 mins — 96 hours, but not exceeding 30 working days from the date of the request, except for weekends and holidays. Please note, the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays."

The latest request for withdrawal is from 24.10.2022 15:11:28 (UTC)

Thus, the payouts will be processed accordingly.

We do suggest uploading the Source of Wealth though to avoid any other delays.

Kind regards

Good night Icesacino.

extremely correct I didn't understand

this was it

We suggest uploading from Source of Wealth to avoid further delays.

What is it ?!

CASINO ice

Is this what you would want!?

Want more proof of heritage!?

As my irs indicates my wife has a tax number

243512315

Last income tax more than 70,000 euros equity more than 300,000

euros what do you want more ?

This top-of-the-range AMG Mercedes E-series car alone is worth 3x my deposits

what i sold last year vele 3 x my deposits.

my equity is worth 14 x my deposit need something else?

Icecasino was notified on this date as they put it here at CASINO guru.

the heritage capacity.

and I don't even need to put the properties of the companies. Because that already justifies. Further, they were notified on this date by e-mail that is here.

hug with great respect

I already uploaded everything on the website

icecasino

Anything always available.

big hug and I thank Icecasino for its availability.

All state and official documents

such as irs. Which is what legally proves the sale of a property in the last irs (regimes) but to justify even more I put some patrimony.

hug

I am very grateful to Icecasino for its high professionalism. A top casino and so on

when loading on the site it only paid for 10 documents. But here's everything. Any situation and just say a big hugs

I contacted CASINO so as not to delay anything because I will be gone for almost 1 month.

They said they don't need anything else and just wait ok!

once again thank you Icecasino

A big hug Icecasino team are the best I've ever seen

I ask please to the Dear CASINO Guru collaborators, even because of the fact that there are some unfavorable situations (some comments), I would like to be the first to come here to defend the CASINO and in the forums as well. As soon as you get my money because if it's unfair I'll fight

therefore . Because we all have this duty for everyone to play safe.

so the maximum time of the CASINO will be the 4th of December, I am already excluding all weekends and holidays. So if it's before, great, if not, ok let it be on the last day, I don't care. And they are within your rights. Being very sure that at Icecasino I will play again after this is resolved, I will not come here to update the value again.

the promise remains.

A big thank you to CASINO Guru and Icecasino which as I said before, has been impeccable at all.

Until December 04 !

Hello Valter_Mendonca,

Firstly I would like to ask you not to spam the complaint that much as it slows down our work and will take much longer to respond.

I'm also glad that the withdrawal has arrived. Do you wish to keep the complaint open until you receive it in full or we be considered as resolved?

Hi Nick,

Good Morning ,

I understand and respect what you say, first I try to cooperate as much as possible.

But I understand your part and my apologies in advance. Yes Nick and I will suggest the following so it doesn't get in the way of your work.

once a week . I'll leave a comment here on how the situation is going.

Also because I would like to leave my Feedback here at the end.

So I ask you not to close the Complaint and my commitment remains.

and once again my thanks.

I'm not afraid of Icecasino much less of your professionalism.

But if you don't mind, accept the suggestion.

Good afternoon, Nick

I ask please by mistake I e-mailed the proof of withdrawal. Where did I leave my email on display?

Now I get an email from someone asking me for money. Can you hide it please.

send private I apologize for the inconvenience of asking this .

thank you so much

Hi Nick .

As I promised, I leave here how the situation is

balance in the Player account as of today:

opening balance was:

83,000 euros

Now :

63,000 euros

already received in the bank account: 15,000 euros

5,000 euros that are not in the player account says since 10/30/2022 , in progress.

hence the difference between the 20,000 euros that came out and what I actually received.

nothing more to add.

thanks

Hello Valter_Mendonca,

I believe all the personal info is now hidden. I'm glad to hear that the withdrawals are being received but please keep in mind that the casino might have a withdrawal limit so you might not get all the money right away. Keep us informed.

Hi Nick .

yes I am aware of your T&Cs. (Icecasino)

however the 5,000 euros outstanding is now also totaling a total received of 20,000 euros.

In a week I will update as promised.

thank you very much for your dedication to all bettors.

thankful

Will set back the timer on you until the next payment arrives.

Hi Nick as promised

the values are requested since the 24th and 25th of November.

Now there will be 13 and 14 working days.

half the time they say you have to pay. Because my deposits were high I also took a chance. I was lucky I could go wrong

this week arrived less than last week.

only 10,000 .

From 83,035 initial

payment so far

30,000 euros.

balance in player account to receive

53,035 euros, that is, it is visible, 50,035 euros because since the 7th, 3000 has left the account of the player and says ''in progress .''

You must be tired from walking so much.

Thank you Nick

Grateful

Dear Valter_Mendonca

Congratulations on your win!

According to our records, you have already received 30k +3k is in progress (In just 12 days)

Can you kindly let us know the essence of your complaint? Did the Casino break any rules or did not follow any terms or conditions?

Thank you in advance!

Kind regards

Excellency Icecasino Representative,

thanks in advance for your congratulations!

where and when did you hear that they were failing? if you read well stayed up with nick

communicate here once a week, give the status of the situation, everywhere I say that they are still within the deadline.

the only thing I say is that I don't understand why this delay. Because it says 5 m to 96 hours, never more than 30 business days. It seems that they should change that and say soon that the payment will be in 30 working days. But there is no problem . 12 days isn't it? 18 useful left 👍

And I think Nick , knowing your terms and conditions well , might find it fair or unfair . But it is written is ok , we know .

we only have to inform, not because they don't pay but how they pay!

because what stands out is 5 m to 96 hours.

that is, this is what is meant to be normal,

then it says never more than 30 working days!

what you think and the CASINO is defending itself in case of one or another exception longer.

but once again you can't find written by me anywhere that they are failing!

ok ... let it be clear !

We are all here to improve and not complicate, and bring information to gamblers, Ice CASINO, knows impartiality, CASINO GURU.

And their professionalism is on the rise , and today they are the largest database with the highest quality of analysis in the world .

Hug

Hi Nick,

As promised, I come to inform you,

Last week I got 3k.

I still have 50K to receive and it's today (17 working days).

You have my commitment , like until

today , I will not play 1 euro until it 's all

processed. In 1 week I will come again to give the situation.

Grateful

this week.

Monday to Friday 0 euros.

last payment Friday the 11th, 3K.

Hi Nick,

I have to inform you that the CASINO has canceled

2 withdrawals of 5000 thousand euros.

The value was all requested just today I entered

in the processing area and I saw that at least 2 processings were canceled a few days ago. that were ordered from

24 October .

This is not done, this is already serious!

to pay time , but to reject have time ?