Forum Complaints Discussion Communication with Antillephone nv 8048 / jaz

Communication with Antillephone nv 8048 / jaz (page 6)

1 year ago Rubbe666
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14318 views 121 replies |
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Tamera 2 weeks ago

I already did complain and review here and i am waiting someone to contact from guru. Do you think i have to let know to casino that i made a report to their license authority?

I already did complain and review here and i am waiting someone to contact from guru. Do you think i have to let know to casino that i made a report to their license authority?

2 weeks ago

You can try, everything can be helpful

Hi guys. I am a new scammed by a bookmaker from Curaçao under license from Antillephone N.V.

Bookmaker is betadrian.lv and they close my account without pay my 2300€ wich i had on it. The reason were that they stopped to offer their services to my Country and they confiscated my founds

So i will attach the information of their licenses and if someone could tell me where and how can i make a report i would be greatfull

1 week ago

Hello,

you were given the exact explanation in the complaint:

"To file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) and use a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. However, please note the casino's license is unverifiable, which means that the casino may operate without any valid gaming license and in that case, the regulator will not help you with the issue."

According to the print screen that you provided the license provider for the owner Invite Systems B.V. is Gaming Curacao 1668/JAZ. Only remote licensing is provided by Antillephone.

If I may advise, I would certainly start with Gaming Curacao, but if you need to contact Antillephone as well, here you go:

complaints@gaminglicences.com

certria@gaminglicences.com

I wish you bets of luck 🤞🤞



I already did complain and review here and i am waiting someone to contact from guru. Do you think i have to let know to casino that i made a report to their license authority?

1 week ago

I agree, you can only benefit from it at the moment. That casino treated you unfairly, so I would use every leverage you have. 🤞


Radka 1 week ago

Thank you very much for your advices. Really i appreciate it. I already done this and now i am waiting

aofsampali 1 week ago

Let me know how you're faring, please 🤞🤞🤞

Radka 1 week ago

Casino guru can't do so much things. I sent my story to all e mail addresses wich i adviced and i found my own. Now i am waiting for answers but i am very optimistic. I sure that nobody can do anything. I am scammed

Edited by author 1 week ago
aofsampali 1 week ago

Yesterday, I saw a complaint submitted to Antillephone where the licensing authority decided in favour of the player. Yes, it takes time and the responses from the regulator are usually very short, but there's always a chance. I'm also aware that the team that used to deal with complaints in Antillephone is currently smaller, which causes even more delays in their responses.

Radka 1 week ago

Hi i just received an answer from

http://www.gaming-curacao.com/

That they have nothing to do with

Betadrian.lv file

Daniel 1 week ago

I just received thisfile

I just received thisfile

1 week ago

Its because its antillephone which provide the licence, you can only contact them on the email : Certria I gave you

Yesterday, I saw a complaint submitted to Antillephone where the licensing authority decided in favour of the player. Yes, it takes time and the responses from the regulator are usually very short, but there's always a chance. I'm also aware that the team that used to deal with complaints in Antillephone is currently smaller, which causes even more delays in their responses.

1 week ago

Can you tell me which kind of complaint it was?

Tamera 1 week ago

I sent to Centria too. I am waiting for their answer now

I just received thisfile

1 week ago

Then the question is: Do they even have ANY license? Since when I'm looking at the info we have about the casino, we weren't able to verify it.

Tamera 1 week ago

I believe it was this case. When you scroll down, the casino says:

"According to latest information from regulator we have been informed players are entitled for winnings generated with the help of black friday deposit bonus."

The player has been paid already.

Daniel 1 week ago

That remains questionable.... their site presents this details for their licenses file

That remains questionable.... their site presents this details for their licenses file

1 week ago

That suggests only the fact that their license is fake.

Daniel 1 week ago

In this case is something we can do?

That remains questionable.... their site presents this details for their licenses file

1 week ago

You must have a logo of the licence where you can click on it

1 week ago

file

Its official they do not have license... I think you should add this to guru casino review. Any suggestions if i can do something?

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