Communication with Antillephone nv 8048 / jaz (page 8)

It is pretty sad, in my opinion, whenever a casino is not willing to try to solve an issue. So please keep us informed about your process, we'll surely be here to see its ending.

Hello, I want to report cbet.gg in Peru and all of Latin America does not pay the prizes, it is a cheating and fraudulent page

Sorry to hear about that. Could you please post the URL of this casino, so we can be sure which one it is? It seems that we don't have it in our database.

Would you like to tell us something about your experience there? Maybe we could be of any help.🤷‍♀️

https://cbet.gg/en-US

The casino URL is https://cbet.gg/en-US

I want help, it turns out that the cacino Cbet.gg does not pay me my prize, it has authorization from Curacao but I sent my complaint to CEG and they told me that they are not the regulators of cbet.gg, the one that regulates is this company https: //licensing.gaming-curacao.com/validator/?lh=edcb348ab1fad1970d2ddba2aebac770

I need help

Thanks, I finally found this casino in our database and according to what I saw, it has a pretty low safety index and I probably wouldn't go to such a casino to play. 

I also noticed that you opened a complaint, but the casino has written in our review that it doesn't respond much to player complaints, so I'm curious how it will turn out even if I probably don't have much hope. 

As far as authority is concerned, it's the one you mention. 

If you would like to find more information about it or how to submit a complaint click here- Gaming Curacao.

However, did you contact the casino and try to find out the reason why they didn't pay you ? 

So I deposit 1200$ Canadian into this website need for spin wich is a licences holder from Antillephone N.V . I deposited 1200$ total on June 25 20204 . I lost it all and had bonus to redeem . I redeem 400$ of bonus money . I brought my balance up to 8000$ Canadian and I had wagered all the bonus money. So I cashed out . Now u can only cash out 700$ so I did 3 stimulus cash out of 2100$ they verified my account and on June 27 2023 they sent me 700$ via e-transfer now me thinking everything is good that I should receive 700$ daily from Monday to Friday with no issues .but I have yet to receive anything . I was assigned to a VIP manager name Julie and had added her on what app to talk this is here words 

JULIE (VIP MANAGER)

I spoke with the financial team about your withdrawal request, but the numbers on your account don't meet the criteria right now. Since June 25th, you've deposited 1200 CAD, withdrawn 700 CAD, with 2100 CAD pending, and received 608.19 CAD in bonuses. Your bonus ratio is high, and you're at level 2, so it's sadly not quite VIP activity level. But, I see and understand your potential, and willingness to play,If you choose to maintain the same level of activity at your account, the financial team will only be able to pay out your funds according to the website terms. I can only advise you to raise your activity in order to get yourself pushed upper in their queueI apologize if today's answer is not so different from what we have talked about yesterday, but there's not much I can do in this case, considering the current number.

So they expect me to put in more money in when then can’t even windrawl my other winning . What can i do to go by this

I think that you have done well to file a complaint here with our team. Whenever the 14-day time frame passes and this issue does not get solved, they will be able to intervene and hopefully help you out.

May I ask if there is any mention of this in the casino terms? Or did you just learn from the chat that you cannot withdraw the winnings?🤔

Hello Tamera, have you had any success in this case? 🙂

I never heard of Antillephone or the Ministery... I even found the linkedin of the man of Antillephone and he never replied !!

Wery good

Dear Carsix,

I know this post is from a few years ago, but I see that you are still active here on Casino Guru, could I ask you to share the complaint you made to Curaçao Egaming that the Operator Paid you? I am pursuing a complaint with CEG, but I dont think they take anything serious, as I have a friend that lost his claim, after 2 months of sending evidence and the casino always refused to pay, provided him with 1 email with false information, and CEG sided with the casino without them providing any real evidence supported by screenshots.

Can you please share a screenshot of your original complaint?

Looking forward to hear from you

Apart from the fact that I couldn't share the complaint, but how could it help you?

Using key words and phrases to help having a better understanding and make them investigate further... the casino I am using has ill intents towards players and Curacao Egaming is extremely biased towards casinos, you were very lucky and I congratulate you on your victory.

I am looking into your complaint about Wazamba.

Same thing happened to me on Smokace. They wouldn't let me pause my game activity because I had a credit balance.

They continued the complaint with you, but they immediately rejected mine because of the usual story of having to declare that I had gambling problems which would have led to the definitive closure of the gaming account and the confiscation of the winnings.

Instead of protecting players from such a predatory rule they side with the casino no matter what.

Curaçao Licensed Casinos are just bad overall, at least from my experience. The 4 Master holders of licenses, cooperate with the casinos, and just dont care about you. Soon, all master holders will lose their ability to issue sub-licenses, and the GCB doesn't answer any emails nor take any feedback from anyone. 1 of the 4 has already ceased services, another will cease in 3 weeks, and the rest will cease in 1-3 months. Basically, curacao licensed casinos will be able to do whatever they want without anyone being able to enforce any rules.