Using key words and phrases to help having a better understanding and make them investigate further... the casino I am using has ill intents towards players and Curacao Egaming is extremely biased towards casinos, you were very lucky and I congratulate you on your victory.
I am looking into your complaint about Wazamba.
Same thing happened to me on Smokace. They wouldn't let me pause my game activity because I had a credit balance.
They continued the complaint with you, but they immediately rejected mine because of the usual story of having to declare that I had gambling problems which would have led to the definitive closure of the gaming account and the confiscation of the winnings.
Instead of protecting players from such a predatory rule they side with the casino no matter what.
Curaçao Licensed Casinos are just bad overall, at least from my experience. The 4 Master holders of licenses, cooperate with the casinos, and just dont care about you. Soon, all master holders will lose their ability to issue sub-licenses, and the GCB doesn't answer any emails nor take any feedback from anyone. 1 of the 4 has already ceased services, another will cease in 3 weeks, and the rest will cease in 1-3 months. Basically, curacao licensed casinos will be able to do whatever they want without anyone being able to enforce any rules.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
