The player from Ontario had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite extending the response time by 7 days, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to lack of communication.
Need For Spin Casino - Withdrawal of player's winnings has been delayed.
Amount: Can$7,300
Need For Spin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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4 months ago
. So I deposit 1200$ Canadian into this website total on June 25 20204 . I lost it all and had bonus to redeem . I redeem 400$ of bonus money . I brought my balance up to 8000$ Canadian and I had wagered all the bonus money. So I cashed out . Now u can only cash out 700$ so I did 3 stimulus cash out of 2100$ they verified my account and on June 27 2023 they sent me 700$ via e-transfer now me thinking everything is good that I should receive 700$ daily from Monday to Friday with no issues . Well guess again looks like there is an issues i have 3 700$ cash out still pending as well as 5200$ sitting in my account my VIP keep telling me that it’s cause im not playing enough this has no excuse for them not to pay me out my earning that I won
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4 months ago
Dear shawndeschamps02,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 months ago
Dear shawndeschamps02,
Have you received your withdrawal from the casino yet?
