Zip Casino - general discussion (page 4)

I admire you are so fond of 3 days for crypto payment. 🙂 May I know what you would consider a delay, how many days, for instance? I'm just asking because normally we would explain that sometimes it takes a little bit longer than "instant" to get paid in crypto. I like your patience!

Thanks for the update. ✨🙌

Hey everyone,

I generally have a question. How can it be that at Zip Casino you can't verify yourself and still invest money in it? It's also strange that after 4 weeks of repeated requests, I can't pay out the money I've won? So, the message just says "we will check your documents and find the solution"

And to be honest, I think it's a rip-off.

I'm so angry about it now. In an arcade where you can walk in personally and win something, it was never a problem to take the money with you straight away or after a day at the latest.

I'm thinking about what I should do about it, because you don't do that with customers!!

Lg

Hello.

Actually, this is quite the usual approach. The casino does not want to "waste time" on verification until you submit your first withdrawal request. Well, decent casinos verify you immediately when you ask.

I found it interesting that you were able to create an account, though. We checked merely a few weeks ago, and Germany was not available in the registration form.

May I know how old your account is, please?

I must say 4 weeks is quite extreme. Would you consider submitting a complaint? I really think you could use some help.

If you agree, use this link please: https://casino.guru/complaints/create

You're just wrong, finally see it.

In addition, almost all general terms and conditions are only valid in the original language, so the German version is not valid when it matters, like in your case now 😉

Your behavior isn't working at all, don't take your frustration out on people who just wanted to help you and definitely don't mean anything bad to you.

✌🏼

Well, I'll put it this way, unfortunately you can't have a say.

Free play

Hi, I'm wondering what you're trying to achieve by writing back to a 2 month old post, and I think there's a bit of a reading comprehension error as well. The screenshots were in both languages and Germany was not there.

You should also click on the English terms and conditions and not just translate the German into English 🤣

That's right. However, the Terms and Conditions may have changed in the meantime. Anyway, it is always best to look at them in English and take screenshots if necessary, so that the player doesn't get into such a situation. 

Besides, do you have any experience with this casino ? 

Hi you to understand it casino guru does not help us players. Because I have the hope that we will be helped to be honest

CasinoGuru has definitely helped me so far, it's not true that they don't support us players 😉

Hi, it would be good to first say a bit more about the situation than just such general statements. What didn't we help you with or what happened please? 

Hello

I have already registered with Guru with my problem with winz.io and am still waiting for Guru's answer. My question was whether Guru actually supports me. I have high hopes that I might be able to claim some money back from casino winz.io and Wild Tokyo. The casinos are based in Curacao. I have found all the addresses here in the Guru area that seem to be responsible for Curacao and help players claim money back. Unfortunately, I have not received an answer to date. Well, I got myself into a pretty catastrophic situation. Invested 16,000 euros. So the question is... does Guru actually help? Best wishes

Hi there. It seems you are not much familiar with the complaint feature; allow me to help you with that:

Here is what the process looks like:

Step 1: Player fills out a complaint form and submits it.

Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.

Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.

Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.

Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.

Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.

Most importantly:

Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

Kindly consult your complaint thread to locate the timer; you can access it from your profile details or directly here 👈

At this moment, more than 4 days remain for the resolver to get back to you. Please be patient.

Thank you.