Zip Casino - general discussion (page 4)

I admire you are so fond of 3 days for crypto payment. 🙂 May I know what you would consider a delay, how many days, for instance? I'm just asking because normally we would explain that sometimes it takes a little bit longer than "instant" to get paid in crypto. I like your patience!

Thanks for the update. ✨🙌

Hey everyone,

I generally have a question. How can it be that at Zip Casino you can't verify yourself and still invest money in it? It's also strange that after 4 weeks of repeated requests, I can't pay out the money I've won? So, the message just says "we will check your documents and find the solution"

And to be honest, I think it's a rip-off.

I'm so angry about it now. In an arcade where you can walk in personally and win something, it was never a problem to take the money with you straight away or after a day at the latest.

I'm thinking about what I should do about it, because you don't do that with customers!!

Lg

Hello.

Actually, this is quite the usual approach. The casino does not want to "waste time" on verification until you submit your first withdrawal request. Well, decent casinos verify you immediately when you ask.

I found it interesting that you were able to create an account, though. We checked merely a few weeks ago, and Germany was not available in the registration form.

May I know how old your account is, please?

I must say 4 weeks is quite extreme. Would you consider submitting a complaint? I really think you could use some help.

If you agree, use this link please: https://casino.guru/complaints/create

You're just wrong, finally see it.

In addition, almost all general terms and conditions are only valid in the original language, so the German version is not valid when it matters, like in your case now 😉

Your behavior isn't working at all, don't take your frustration out on people who just wanted to help you and definitely don't mean anything bad to you.

✌🏼

Well, I'll put it this way, unfortunately you can't have a say.

Free play

Hi, I'm wondering what you're trying to achieve by writing back to a 2 month old post, and I think there's a bit of a reading comprehension error as well. The screenshots were in both languages and Germany was not there.

You should also click on the English terms and conditions and not just translate the German into English 🤣

That's right. However, the Terms and Conditions may have changed in the meantime. Anyway, it is always best to look at them in English and take screenshots if necessary, so that the player doesn't get into such a situation. 

Besides, do you have any experience with this casino ?