Zip Casino - general discussion

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Hello, I wanted to ask other German players if you could also register there, deposit etc. Casinoguru and also Askgambler etc list this casino as forbidden for German players. You can still register there and lose money. And rest assured, with large payouts, you won't see your money. Casinoguru will not help you. Just read my complaint here and see how Casinoguru stands behind this casino.

Excerpt from another complaint:

Dear Saint90,

Thank you for submitting your complaint. I am very sorry to hear about your problem.

Could you please let us know why you think Germany should have been listed among the restricted countries? What is your active balance now? Are funds withheld from the casino due to your geographic location?

I look forward to hearing from you.

Best regards,

Petronela

Why are you asking the player this: Could you please let us know why you think Germany should have been listed among the restricted countries?

As a casino guru, you yourself state that players from Germany are not accepted, the casino also says so itself. Even Askgambler says so.

And now in my complaint you mean you can't do anything.

The casino itself sends emails to German players to register, lets German players deposit etc.

Yes, and what does Casinoguru do, it stands behind the casino and gives it a super ranking. Just disgusting.

Hello, first of all, there's no need to copy excerpt from different complaints since they're not related to yours.

You played in a casino that says in their terms and conditions (point 3.7) that players from Germany are restricted from playing in the casino. As you already mentioned, even CasinoGuru displays the information about restrictions for Germany. You decided to deposit your money into the casino despite the information provided above. Then it clearly means you breached their Terms and Conditions. Your government would probably point out that you breached the law by playing in an unlicensed casino in Germany (there's was a German player on this forum who received a letter exactly about this issue).

Based on the experience I have with similar cases related to restricted countries, whenever the player plays from a restricted country, the player wins and then the casino refuses to pay out the winnings because of their location, it makes sense to either refund the deposits or pay out the winnings. It's crucial for us that whenever a player deposits money, they should have a real chance for winnings.

Unfortunately, when I'm going through your case, we can't simply claim that you wouldn't receive your winnings in case you managed to win. We simply don't know if the casino paid the winnings or not in case you won. That's why Nick told you in your complaint that

"If you would have remaining balance there and the casino would refuse to process your withdrawal due your location, we would be able to help."

They just stand behind this casino even though I'm in the right. They simply closed my complaint as unfounded. Before the casino was visible online on Casinoguru, I registered there. And why? Because the casino sent me an email directly to register and they know that. And since I'm from Germany, playing there from the casino is forbidden. But no, they stand by their casino partner who pays them affiliate money. They are now so big that they help players much less than they did back then, the main thing is that they earn their money.

And it is necessary to show excerpts from other complaints because they had exactly the same topic and they so cheekily ask the player why he thinks that playing in this casino from Germany is not allowed by the casino. They say it's not allowed, Askgambler says it's not allowed and even the casino says it's not allowed as seen in the complaint. And please don't leave my review pending...

Hello again.

Can you kindly focus on this point, please?

 "It's crucial for us that whenever a player deposits money, they should have a real chance for winnings."

Unfortunately, when I'm going through your case, we can't simply claim that you wouldn't receive your winnings in case you managed to win. We simply don't know if the casino paid the winnings or not in case you won. That's why Nick told you in your complaint that

We approach each similar case in the terms of our Fair Gambling Codex, the rest is not as important in the eye of fairness approach - quoting now:

"Our position

It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return.

Many casinos claim that this is difficult or impossible to implement into their systems, but it is simply about comparing the player's country of residence with the list of restricted or allowed countries; therefore, we do not consider it to be that difficult on a technological level."

This has been written far before your complaint thus I would say it only proves we are consistent when it comes to fairness.

Consider this:

"if you would have contact the casino right away after your deposit still being there on your account, we would be able to assist you in retrieving your balance. But you can't just lose the money and ask for a refund, everybody would do that without ever losing money.

Please be sure to contact the casino or us as soon as possible and do not touch the balance in any way, and of course please read the terms and conditions as you agree to I hope you do. them when you register."

Do you now understand why the complaint has been rejected?

Now you suddenly no longer have access and that's exactly why I want my deposits back that the casino has illegally accepted.

Hello.

Can you provide further details, please? I would like to know whether you deposited just before the page was no longer accessible because, according to the review - this casino now does not allow players from Germany, have you seen that?

https://casino.guru/zip-casino-review

Are these deposits currently held as your active balance?

Because if not, I believe I already explained that according to the Fair Gambling Codex, there is no fair reason for refunds.

Quoting again:

"But you can't just lose the money and ask for a refund, everybody would do that without ever losing money."

Hello yasin61,

I registered and deposited at Zip casino on 28/08 and won something only the problem is the KYC and withdrawal.

I uploaded 9 documents just for the payment method and they were all rejected. And every time they find an excuse, the main thing is not to verify the account so that they don't pay out.

The fact is that Zip Casino is dubious and does not pay out any money.

I should never have been able to deposit the money etc. The casino sent me, as a German player, an email directly to register (visible in my complaint, where they are incorrectly on the casino's website) before the casino was visible here on Casinoguru . That's enough reason for a refund. And don't make me look so stupid and false by saying, "But you can't just lose the money and ask for a refund, anyone would do that without ever losing any money." My refund is more than justified, and it's cheeky to portray myself here like this.

Oh and by the way, the sister casino Cashwin no longer accepts German players, even though they list that German players are allowed.

I only see parallels to the history of Scatterhall, where they stood behind Scatterhall alias Wild Pharaoh for so long without changing the good ranking to bad, just to continue collecting the affiliate money at the expense of the players. And yes, this indirectly has to do with Ziocasino, as you can see once again that they don't want to do anything against the casinos, but they could.

Hi Daniel

So I can't understand why you say that this casino is not for German players. A few days ago I registered at this casino, made a deposit, won 600 euros, verified my account and I've already received my winnings. I always read the terms and conditions and was amazed at what I've read here, reviews and complaints, because there's nothing in the terms and conditions that says German players aren't allowed to play. Took a screenshot of it. I was still in contact with the live chat about my documents, even there it didn't mention that I came from Germany. So I don't understand all of this

Hello ragner 69,

Then maybe there is something wrong with your documents? I registered there on August 29th and won too. No problems with my documents at all and the winnings were in my account just 2 days later

Hello Yasin

Yes, I was also able to register, deposit and withdraw, all without any problems. I also read the terms and conditions in every casino, but I couldn't read anything about German players not being allowed to play?

Hello,

I would say you should submit a complaint because this is the best way to prove casinos wrong.

Can you do that? I hope you'll try at least:

https://casino.guru/complaints/create

The point is to find out the details and help players to be treated fairly.

This is your opinion,

I already explained our point of view - the point of fairness.

You are not entitled to a refund in our eyes: "But you can't just lose the money and ask for a refund, everybody would do that without ever losing money."

According to your personal opinions, I encourage you to turn to the Authority, we did what we could.

I would also say that there are not many common aspects with Scatterhall.

Hello again,

I just clicked on the link with the terms and conditions, there are more countries than I can see with my profile? But I still can't see Germany there, Germany isn't listed at all?

Hello Gretche70.

Not sure about the German version of its Terms, but the English says under point 3.7.:

"are prohibited from playing real money gambling at zipcasino.com. The Casino cannot guarantee the successful processing of withdrawals or refunds in the event that a player violates this Restricted Countries policy. The company may change the list of jurisdictions without prior notice. You agree with this requirement, undertake not to open an account and not to try to use your account if you are in one of the above countries."

Can you see the same? 🤔

If I may guess, I would say this is the unfair part of the terms:

Hello Radka,

No, unfortunately I don't see it that way. How is a German player supposed to know if he sees the terms and conditions differently that he is not entitled to play? Even if I change the language to English, I see more countries but still no German? I took a screenshot in German and one in English.