ZetCasino - general discussion (page 2)

I've been registered with Zetcasinio for 3 months, I honestly had to fight not to exaggerate, definitely 15 times for my won money, which was not well written to me several times €100 of euros, this casino is exaggeratedly bad in the system, whether casino or sports betting, I have more to this day than €10,000 as soon as you deposit small amounts, the vip support is no longer active, the customer service is unfriendly, no respect and always ready to answer with memorized excuses. I've always deposited via giropay and that from another account that doesn't belong to me so my question is what can I do that was my father's online account and I'm registered with my name has an experience with something like that, according to the law, no deposit from accept another name is that correct and what can I do to get the money back?

Hello there,

did I understand correctly that you used an account that belongs to your father? Or did you use your father's payment method? Both would be against the terms and conditions, I'm afraid.

Has your account been fully verified? I guess that the casino would realize that something is wrong. 🤔

Kindly let me know.

DON'T PLAY IN THIS HOUSE!!!!!! From the moment your account is verified they don't let you win anymore, they block all wins and you only lose money.

DON'T PLAY IN THIS HOUSE!!!!!!!

DO NOT PLAY IN THIS HOUSE!!!!!

DO NOT PLAY IN THIS HOUSE!!!!

Hi, on what basis did the casino block your winnings, did they give any reason ? 

Can you describe the situation in a little more detail to make it clearer to me what happened ?

Based on what you wrote here on this forum so far, it seems they blocked you in various casinos. That can't be a coincidence. So what's going on? They've surely gave you some reason for it.

They are fraudulent!!!!

They are scammers!!! Absolutely ridiculous kyc process, they won't let you check no matter how much data you send... I even sent the driving license which has the full address and name!!!! Just because I was making a few pennies...very bad...please STAY AWAY FROM THESE THIEVES!!!!!

If the casino needs to verify your address, then the address on your driver's license isn't good enough, if your license is older than 2-3 months. They need to be sure that the address is your current address and you didn't move somewhere else. That's why they usually ask for recent electricity bills, other utility bills, bank statements etc.

I've been waiting for my withdrawal of 1036 BRL for almost 10 days and they haven't communicated any news to me, they seem sloppy and inconsequential. Zet is definitely messed up.

Hi, does that mean that the casino never once told you the reason why your withdrawal was missing and you never once contacted them in those 10 days ? Do you have a verified account with the casino ? 

We give casinos 14 days to resolve withdrawals so you are pretty close to that time limit and if nothing changes by then and the casino doesn't reply or you don't get your money then we will try to help. 

So will it be possible to update how things are going ? 

No, I'm talking to live support every day and they are always answering like robots with the same answers all the time.

They requested some documents to prove my E-wallet payment and I sent twice or three times all they want.

I'll open a complaint!!!

If the casino doesn't try to help you and keeps repeating the same thing over and over again, I would probably do the same and open a complaint. We'll see what our team comes up with and try to help. 

I wish opening a complaint wasn't necessary but I'm afraid it won't be so. 

Anyway, if you have any new information, be sure to let us know. 

Dear Casino Guru,

. I am reaching out to share my recent experience with Zetcasino and to express my concerns regarding their policies, particularly in relation to streamers and regular players like myself.

Recently, I've been exploring the world of online casinos, and Zetcasino caught my attention. Upon the recommendation of my cousin, who had a positive experience with the platform, I decided to give it a try. However, what I discovered was quite disheartening.

It has come to my attention that Zetcasino promotes its platform through various streamers(Slotshub-Greek guys to Cyprus). While I have no issue with this marketing strategy, I find it troubling that streamers seem to enjoy preferential treatment compared to regular players. According to a conversation I had with Zetcasino's live chat support (attached is a screenshot of the conversation), streamers are supposedly subject to the same rules as ordinary players. However, I find this hard to believe given the discrepancies in treatment.

For instance, I was informed that I am not allowed to play alongside a friend at his house, yet streamers are allegedly allowed to exchange accounts and have multiple individuals playing together on the same screen. This blatant double standard raises questions of fairness and integrity within the platform.

I am writing to seek clarification on these matters and to express my disappointment with the apparent inconsistency in Zetcasino's policies. It is my hope that this email prompts a review of the company's practices to ensure equal treatment for all players.

Thank you for taking the time to read my concerns. I look forward to hearing from you and discussing this matter further.

Also i have videos

m not convinced Hi there!

Let me start with the most obvious part, at least for me: We at Casino Guru consider terms fair or unfair based on their practical interpretation toward players. In line with that, I feel it is absolutely necessary to distinguish between a casual player and a streamer while applying the rules.

I believe we both agree streamers are sort of professionals aiming for different goals than usual players do.

Thus, the casino approach will most likely be different as well.

This, in my opinion, brings us to the fact that using, for example, a photo of multiple streamers in one room as an argument for assessing the fairness of the terms is downright nonsense. Because this is hardly what the average player does.

Wouldn't you agree?

To fully understand the casino's approach toward those streamers you picked up, I strongly advise asking the casino. However, I have to add that I'm not convinced such an investigation will help you personally, because the way I see it, casinos will never share their account details with you, so there is no real argument other than that you are not allowed to play in the same room as your friend. For example, how do you know whether those guys use VPNs or are really in the same place or casino while streaming? Besides, I'd say, the first one usually just keeps the mood up, while the second is actually playing. 🤷‍♀️

You would only be certain if you had such access.

As already mentioned:

"...the casino has provided us with comprehensive evidence of fraudulent activity that leads us to believe that the steps the casino has taken in this case are justified. Due to that reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion."

(complait 👈)

Dear Radka,

I hope this message finds you well. I am reaching out to address some concerns I have regarding the practices of Zetcasino.

Upon careful examination, I have discovered discrepancies that raise questions about the fairness and integrity of the platform. Firstly, the casino's own terms and conditions state that all players are subject to the same rules. However, recent evidence suggests otherwise.

Additionally, I possess video evidence showing prominent streamers alternating gameplay, implying a coordinated effort. These individuals have openly admitted to using VPN during live broadcasts. I have gathered all relevant documentation to support these claims.

I am perplexed by how you justify siding with the casino when even the establishment itself acknowledges parity in terms. I urge you to reconsider your stance and address these issues promptly.

I eagerly await your response and a resolution to this matter.

Hello,

Could you please read my previous response?

I'll try to reflect again:

I'd like to start with the fact that I'm not going to resolve any issues you feel you have with the casino. This is the forum. You already tried the complaint, but it got rejected.

I already mentioned your chance to reopen it.

Also, I'm pretty convinced the casino won't respond to you here, so frankly, keeping posting such open "emails" leads nowhere, as far as I can say.

Send it to the casino, I'd say it sounds more appropriate at this point.

Thank you.

Dear Radka,

Thank you for your message. I've carefully read through it, which is why I am responding. I'm addressing this publicly because I have nothing to hide, and it's important for everyone to know what's going on openly.

I've been trying to reopen my case for several days now, but it hasn't been addressed. Your stance on this matter surprises me, especially when I've shown that the casino itself acknowledges we operate under the same rules, yet you seem to be pushing for something else.

Additionally, for over a year now, there has been no response regarding whether "rabidi" holds a valid license. It's crucial for all players to know if a casino is fraudulent and if those promoting it bear any responsibility.

Hello,

I was explaining the whole point of view completely openly. I feel you need to understand, that we do not handle complaints here. Thus, I'm not familiar with the current situation.

If the complaint is reopened, you will be notified, don't worry.

Frankly, I don't understand what is so surprising here. We are doing well, in my opinion, based on the quantity of additional comments or inquiries you have received from the community so far.

"I've shown that the casino itself acknowledges we operate under the same rules, yet you seem to be pushing for something else."

I'm sorry, I do not understand. What does this mean? What have you proved, please?

I still feel the streamer is not a recreational player, though.

"Additionally, for over a year now, there has been no response regarding whether "rabidi" holds a valid license. It's crucial for all players to know if a casino is fraudulent and if those promoting it bear any responsibility."

According to our information, this casino (not speaking about the whole group because licenses may differ) is fully licensed. So, if you can prove otherwise, please do so. We always seek proven information from players.

Good afternoon. I'm stopping by to report Zet casino. Today it is closing in my country but a few hours before it allowed me to deposit 100 euros and win 320 of which I will no longer see anything. I feel cheated. Can anybody help me?

Good day to you!

Did you ask the casino about the money? I mean, it may simply mean players from your country will not be accepted anymore. I'm trying to find out what makes you feel cheated, you know?

What was the last piece of information you got?

Please answer me, and we shall see what's up. 🙏

Good afternoon,

I have written to the email about 10 times but no one answers me or gives me feedback. On the other hand, I played normally. I have proof of deposits, emails to my email of proof of deposit withdrawal. Just the next day, when I tried to enter the casino, they told me that in my country gambling is not allowed in that casino (just a few hours after having won 320 euros). Therefore I consider the possibility of having been scammed. I haven't had time to verify the account with my deposit information and I don't think they will contact me either. Why then they let me play a few hours before and then block access?