ZetCasino - general discussion (page 3)

Dear Radka,

I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals.

As for the casino license you mentioned, I have requested it directly from the casino itself and they do not provide it.

Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it.

I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone.

Good afternoon. As of today, Zetcasino has still not contacted me.

Hello, and thanks for this information.

Of course, the casino may restrict any country to prevent legal issues, but your active balance needs to be paid to you normally, and only after that will a decent casino close your account due to the aforementioned restriction.

On the other hand, I found a bit of a different update in the complaint:

"The day after being able to access I found out that in Spain this website has been closed for being an illegal casino. Therefore I cannot access it with any browser and that is why I cannot claim anything."

So to me, it seems the casino has not blocked you on their end. It was most likely your internet provider.

Sadly, to set this correct, and I mean to get you a chance to withdraw your money, we would need someone from the casino to respond. 🤔

Dear player,

"I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals."

Yes, the terms are the very same, yet what you still fail to comprehend is that the very same rules may be applied differently based on concrete situations.

Casual players don't postpone bonus rounds, do not advertise their sessions, and do not play with a huge amount of "money." Those are, by the way, very common streamers' practices.

I'd say, if you don't play like an ordinary player, you must be ready to be recognized as a different kind of player, which may result in violating the very same rules.

"As for the casino license you mentioned, I have requested it directly from the casino itself, and they do not provide it."

The Antilephone license does not work like this. Even if the support provided the validator's URL, it won't work. (https://validator.antillephone.com/validate?domain=casinowebsite.com&seal_id=cf98db6c7173....)

Further explanation is here 👈

"Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it."

As explained the validation works differently.

"I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone."

Frankly, the Complaint Team is very busy, but I'm sure they will get back to you eventually.

As for the casino, I doubt any evidence will be publicly presented. That would be very unusual because explaining the process means others may take advantage of this knowledge, which would limit the casino's ability to detect fraudulent activities. Let's see what happens next.

Hello everyone, I won over 14,000 euros at a Rabidi NV casino, namely Zetcasino.

As always, after making a deposit, I played a bonus game with which I won 30 euros in bonus credit.

I have already won several thousand euros with it, which have always been paid out to me. (Unfortunately, only a maximum of €500 per day.) I have always fulfilled the bonus conditions, wagered the amount at least 50 times and everything has always been satisfactory.

On Sunday I won over €14,000 with a €30 bonus balance. I then fulfilled the bonus conditions and the money was credited to my real money balance.

I then requested a withdrawal of €500 and wanted to withdraw another €500 the next day. When I saw that €14,122.50 had been deducted from my account.

for withdrawal and wanted to withdraw €500 the next day. When I saw that €14,122.50 had been deducted from my account.

I then wrote to support and the answer was that the money had been deducted from me because I had cancelled a deposit. Which is simply not true.

I then wrote to support and the answer was that the money had been deducted from me because I had cancelled a deposit. Which is simply not true.

I then started a new chat and asked another employee. He then told me that you can win a maximum of five times the bonus amount. So, for €30, €150.

I was asked to please look at the terms and conditions. And suddenly, in fact, the terms and conditions contained exactly this statement.

But I know that this cannot be true because, as I said, I have already won amounts of over €1000 several times with this €30 bonus credit, which were also paid out to me.

When I tried to log in again, my account was frozen or closed. And I no longer receive any messages from the support team, either via email or live chat.

Do you know what you can do here? I have been playing in the casino for five years and have never had any problems. As I said, even when I won a lot of money with a bonus, it was paid out. Now I win a very large amount and the casino is being difficult and claiming that I have violated the terms and conditions.

What can you do?

Hello,

I first have to mention that it would be best to know the exact terms associated with the bonus.

From my experiences, I find it very interesting to allow such a high withdrawal amount on such a bonus, but as I said terms are what matters.

On the other hand, I have no reason not to trust you when you say you have withdrawn higher amounts from the same bonus before. Not to mention the change of rules. I think this situation should be investigated further. If you agree, I strongly advise following these instructions 👈 explaining how the process works.

Collect and paste there all communication, screenshots and information you have avilable and our specialists will try to get to the bottom of this.

Are you interested in trying?

any news?

Hello,

This player has not been active for more than 5 months, so there is a fair chance you won't get a response at all. However, I may at least provide a link to his rejected complaint. Perhaps you would like to see it right here 👈

I'm sorry for stepping in. 🙏

Zetcasino is the worst. Since April 10th of this year, I requested a withdrawal of $350, which they are having trouble paying. My account is verified, I haven't used any bonuses, I've only bet on sports, and my chat responses seem automated.

Proof of my withdrawal

I just wrote to them again and they are robots with their answers. If they can't pay 350 USD, how are they going to pay if one earns more?



Hey there.

Perhaps the finance department is truly behind schedule, operating solely during regular business hours, inactive during holidays, and failing to make up for the delays. I understand your frustration; there's a chance they're just terribly slow. I don't think such a casino/sportsbook has suddenly run out of money.

At this point, I fear it is about waiting.

Look what I found in a player's review:

"Takes forever to withdraw the money. Website is not the best to play on mobile devices. Support is mediocre."

ZetCasino Delaying withdrawal of $750

I'm honestly losing the will to live with these people 😄

The A.I chatbot has literally cycled through all the excuses in its code, and come back round to the first one.

There is no doubt this is intentional delay tactics. Which I find really distasteful, and a serious breach of trust.

I wouldn't mind if they said they will pay it next week, even next month. but this vague avoident strategy that's just blatant dishonesty is just irritating me.

I really like this site, you guys do a really good job of things.

And this is all my free choice, but ironically I got jumpy about the other casinos I was using after reading their reviews here 😄 so I thought I would move over to Zet after you guys have rated them so high. And I'm really regretting that now.

I've come to 2 conclusions, they either have cash flow issues, or they delay in order to increase the chance of me just re gambling it through frustration and addiction. And that is not a responsible provider.

So, how long are you waiting for exactly, please?

You forgot to mention that, actually, and what is the reason they gave you, if any?

Have you ever withdrawn from this casino before?

Hey, a little over a week. And I know that's not that long overdue in the context of other stories with other casinos etc. but I do think there is no real excuse and I simply don't believe what I'm being told because it changes.

And they literally refuse to give any indication of when.

First it was payment provider, yet it's BTC. Then it was because of an unexpected influx of withdrawals and theres a long backlog, then the finance team doesn't work weekends. Now it's a payment provider issue again.

Yes first withdrawal after only just signing up, and a relatively small deposit, I avoid bonuses. KYC not required apparently and hasn't been mentioned.

There are no issues with the payment provider for deposits 😉

I have contacted them every few hours on everyday it's been late. It's not a huge amount of money.

Do you think I'm being unreasonable?

Nah...you surely are reasonable, especially under all those circumstances you have explained here.

So, I would suggest you try to find out from the support team what is really going on and when they expect to fix the issue. Then if you are unable to find out anything, let us know, and probably a complaint will be in place.

What do you say?

Hey Romi,

I do appreciate your response.

There is no support team! It's just all bots the live chat and the email. You can tell.

I have tried everything. It's just the same avoidant, automated responses over and over again.

ZenDesk the software they use is A.I based. Even the chatbot isn't honest - when you ask it if it's human

it says - I am human, is there anything else I can help you with? Like a robot.

If I could get to an actual person that would be great.

I am going to open a complaint but I need to wait until Tuesday because that will be 2 weeks.

Considering how many times I have talked to them this is today's response. We're on day 7 working days today.

>>>>>>>>>>>>>>

Richard Brady

1 Oct 2025, 09:22 EEST

Can I have an update on my payment please?

This is now well over the time period.  

Rich

1 Oct 2025, 09:30 EEST

Dear Richard,

Thank you for contacting our Customer Support team. We hope this email finds you well.

We are pleased to confirm that your withdrawal request is currently queued for processing by our Finance Department.

Our goal is to process withdrawal requests within three business days, starting from the business day following the request submission or from the date of the most recent processed withdrawal. Please be aware that this timeframe does not include weekends or public holidays.

Once your withdrawal has been processed, you will see an update in your balance history reflecting this change. Please note that if you choose to cancel an existing pending withdrawal, the processing timeline will restart.

If you have additional questions, please feel free to contact us via email [email protected] or via Live Chat.

Best Regards,

Customer Support.

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error, please reply to the sender and immediately delete this email from your system. In this circumstance, the use, disclosure distribution or copying of this information is strictly prohibited. We apologize for any inconvenience that may have been caused to you. Company cannot accept any responsibility for the accuracy or completeness of this message as it has been transmitted over a public network. If you suspect that the message may have been intercepted or mended please contact the sender.

This email is a service from ZetCasino. Delivered by Zendesk

Feel free to submit your complaint at any time, of course. Our team will inform you about the time they need to wait before they can intervene and set the timer for you according to that.

Let us know if you have any news, of course.

Thank you for the advice I will do that tomorrow.

Hey Romi, sorry I should of updated you before, I did get my funds earlier in the week. So panic over 😄 thanks for your support!

Regarding the review I did, what's fair delete, or update?