ZetCasino - general discussion (page 3)

Dear Radka,

I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals.

As for the casino license you mentioned, I have requested it directly from the casino itself and they do not provide it.

Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it.

I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone.

Good afternoon. As of today, Zetcasino has still not contacted me.

Hello, and thanks for this information.

Of course, the casino may restrict any country to prevent legal issues, but your active balance needs to be paid to you normally, and only after that will a decent casino close your account due to the aforementioned restriction.

On the other hand, I found a bit of a different update in the complaint:

"The day after being able to access I found out that in Spain this website has been closed for being an illegal casino. Therefore I cannot access it with any browser and that is why I cannot claim anything."

So to me, it seems the casino has not blocked you on their end. It was most likely your internet provider.

Sadly, to set this correct, and I mean to get you a chance to withdraw your money, we would need someone from the casino to respond. 🤔

Dear player,

"I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals."

Yes, the terms are the very same, yet what you still fail to comprehend is that the very same rules may be applied differently based on concrete situations.

Casual players don't postpone bonus rounds, do not advertise their sessions, and do not play with a huge amount of "money." Those are, by the way, very common streamers' practices.

I'd say, if you don't play like an ordinary player, you must be ready to be recognized as a different kind of player, which may result in violating the very same rules.

"As for the casino license you mentioned, I have requested it directly from the casino itself, and they do not provide it."

The Antilephone license does not work like this. Even if the support provided the validator's URL, it won't work. (https://validator.antillephone.com/validate?domain=casinowebsite.com&seal_id=cf98db6c7173....)

Further explanation is here 👈

"Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it."

As explained the validation works differently.

"I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone."

Frankly, the Complaint Team is very busy, but I'm sure they will get back to you eventually.

As for the casino, I doubt any evidence will be publicly presented. That would be very unusual because explaining the process means others may take advantage of this knowledge, which would limit the casino's ability to detect fraudulent activities. Let's see what happens next.

Hello everyone, I won over 14,000 euros at a Rabidi NV casino, namely Zetcasino.

As always, after making a deposit, I played a bonus game with which I won 30 euros in bonus credit.

I have already won several thousand euros with it, which have always been paid out to me. (Unfortunately, only a maximum of €500 per day.) I have always fulfilled the bonus conditions, wagered the amount at least 50 times and everything has always been satisfactory.

On Sunday I won over €14,000 with a €30 bonus balance. I then fulfilled the bonus conditions and the money was credited to my real money balance.

I then requested a withdrawal of €500 and wanted to withdraw another €500 the next day. When I saw that €14,122.50 had been deducted from my account.

for withdrawal and wanted to withdraw €500 the next day. When I saw that €14,122.50 had been deducted from my account.

I then wrote to support and the answer was that the money had been deducted from me because I had cancelled a deposit. Which is simply not true.

I then wrote to support and the answer was that the money had been deducted from me because I had cancelled a deposit. Which is simply not true.

I then started a new chat and asked another employee. He then told me that you can win a maximum of five times the bonus amount. So, for €30, €150.

I was asked to please look at the terms and conditions. And suddenly, in fact, the terms and conditions contained exactly this statement.

But I know that this cannot be true because, as I said, I have already won amounts of over €1000 several times with this €30 bonus credit, which were also paid out to me.

When I tried to log in again, my account was frozen or closed. And I no longer receive any messages from the support team, either via email or live chat.

Do you know what you can do here? I have been playing in the casino for five years and have never had any problems. As I said, even when I won a lot of money with a bonus, it was paid out. Now I win a very large amount and the casino is being difficult and claiming that I have violated the terms and conditions.

What can you do?

Hello,

I first have to mention that it would be best to know the exact terms associated with the bonus.

From my experiences, I find it very interesting to allow such a high withdrawal amount on such a bonus, but as I said terms are what matters.

On the other hand, I have no reason not to trust you when you say you have withdrawn higher amounts from the same bonus before. Not to mention the change of rules. I think this situation should be investigated further. If you agree, I strongly advise following these instructions 👈 explaining how the process works.

Collect and paste there all communication, screenshots and information you have avilable and our specialists will try to get to the bottom of this.

Are you interested in trying?