2 years ago
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Hello, have you already passed KYC? What information did you get from the casino? I would suggest asking the live support.
Please note that even 14 days are ok, depending on how quickly the casino verifies and processes the payment.
Yes i send all my personality information and this say me wait 3 days works i wait 5 and dont have any answer. On friday they send me only 40 euro. for another withdraw i wait 10 days and dont have any answer withdraw its on pending i made and another withdraw with 1000 euro and have balance 6000 euro and i am scared for my money maybe its scam???
Hello. It must be very inconvenient, even so, ask the live chat frequently. Be persistent but polite. You got the first payment - that's good.
Share all the news.
It's great to see you already received a part of your winnings. That sounds promising.
They are thieves who have already refused me a payment, I redid it but they ask me for a lot of documents that I have already sent before.
I just hope that the withdrawal made for the second time is successful with waiting times of 10 days
Sono dei ladri mi hanno già rifiutato un pagamento l'ho rifatto ma mi chiedono un sacco di documenti che ho già inviato in precedenza.
Spero solo che vada a buon fine il prelievo fatto già x la seconda volta con tempi di attesa di 10 giorni
Hello,
there must be some reason why they need additional documents, I'm sure.
Did they tell you something?
The truth I have been writing with them since 2020 they asked me the documents at the beginning sent were fine
Then at a withdrawal they asked me to verify the account sent and everything was fine
Now they ask me for documents they cancel my winnings without giving me a valid reason in the end I was annoyed I want to lose my money but I will never play with them again they are scammers they send me emails all the time but I am not answering anymore
Once the live chat worked where they gave you all the explanations now that doesn't work either
They decided to start scamming bastard people
La verità sono iscritto con loro dal 2020 mi hanno chiesto i documenti all'inizio inviati andavano bene
Poi ad un prelievo mi hanno chiesto la verifica del conto inviata e andava tutto bene
Adesso mi chiedono documenti mi cancellano la vincita senza darmi una motivazione valida alla fine mi sono scocciato li voglio perdere i soldi ma non giocherò mai più con loro sono dei truffatori mi inviano mail di continuo ma non sto rispondendo più
Una volta funzionava la live chat dove ti davano tutte le spiegazioni ora non va neanche quella
Hanno deciso di iniziare a truffare la gente bastardi
Hello,
I must say I'm quite confused. This casino earned a very good reputation so I'd assume that there must be some reason.
As far as I get it you were successfully verified two times and now it does not work anymore.
If you were verified a few years back it may be the whole problem now. You just need to prove it is still you and it can't be done without your cooperation.
I'd advise you to get in touch with the casino.
Your winnings are at stake now, so let's give it a try.
Sorry if I even sent a paycheck to verify that I have to do more
Then when one reloads and leaks there are no problems.
Come on, let's forget they are thieves or they do everything to make you replay the winnings maybe to the umpteenth withdrawal maybe they pay but that's how it is to cheat people
They have certainly lost a good customer
Let them go to f .......
Scusa se ho mandato addirittura na busta paga per verificare che sono io che devo fare più
Poi quando uno ricarica e perde non ci sono problemi .
Dai lasciamo stare sono dei ladri o fanno di tutto per farti rigiocare la vincita forse all'ennesimo prelievo forse pagano ma così è truffare la gente
Sicuramente hanno perso un buon cliente
Che se ne vadano a f.......
Well, it's definitely up to you to make such a decision.
Hope you will find a casino that suits you better, maybe you should try using cryptocurrencies instead. A least you could avoid a payment method verification.
You should submit the complaint. Just click there.
If the casion did something wrong, we will clarify.
Feel free to prove your principle 🙂.
After so many requests they finally processed my withdrawal but still the documents are not good
At least this
Dopo tante richieste finalmente hanno elaborato il mio prelievo ma comunque i documenti non vanno bene
Almeno questo
Thanks for the update. It sounds quite strange to me. The documents should be good enough to send you the withdrawal and verify your account or they're not good enough so the casino would need to request them again.
If you receive all the money you tried to withdraw, then who's going to force you to send the document they want?
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