Ybets Casino - general discussion (page 14)

Hi gain!

I'd say it is because you gave them a hard time regarding your verification, despite the fact that, in the end, you lost the money. If a player became unpopular, the management usually decided to close such an account to prevent further "conflicts". I bet they also spotted the complaint.

In my opinion, you have not been particularly pleased with your experience while playing at this casino. Is that correct? Perhaps it's not that bad ending. Even though I am sure it is a bad feeling.

Hello Radka, I really don't understand why they closed my account, and it's frustrating, I entered the chat with them and they told me that I violated the community rules and when I asked what exactly, they closed my chat. I took it as a lesson and moving on. Hugs for you 😊

Ybets just paid me all the money. My case is finally solved.

That is great that you have this kind of attitude.

I believe that everything happens for a reason, so maybe it will show you later why you had to leave this casino. The next one hopefully will be without any issues.

Did you already find some of your liking, perhaps?

This is great news!

After more than a month of waiting, right?

So, did you get the whole amount already?

I want to file a complaint against an online casino, could you please help me

Hello, what casino is it and what is the problem please? Could you describe the situation so we know if we can try to help you? 

I would be grateful, thank you. 

this is Ybetz Casino

I have $600 and €50 not credited to my account for almost 2 weeks

I haven't found such a casino here. Could you please share me the url address so I know which one it is and if we really don't have it in our system?

About your problem, why the casino hasn't paid your money yet, did you get any reason? Do you have a verified account or not? Did you play there with the bonus? 

I will wait for the answer. 

https://ybets.net/profile/settings

I don't know why they won't pay my winnings, I played with bonus but I rolled the bonus spins.

I have a verified account, I have withdrawn funds from this casino before, but now they are not paying my winnings

Sure enough, I found it and moved your posts to the casino in question. 

I see you say you played with the bonus, did you meet all the requirements? Hasn't the casino said anything to you yet about why they didn't pay you the money back? Could you show me what bonus you played with please? 

However, I would still recommend that you file a complaint since it has been going on for quite a long time and you still don't know anything new.

You can open it on this link. ⬅️

If you have any questions, feel free to let me know.

Also, if you don't know what to expect from the process itself, you can find it in this guide. 

Fingers crossed.🤞

I don't know what is going on and why they are doing this. I lost my nerve with this casino. please do something i will be very grateful.

every time i contact them they say wait we will contact you via email but no one is contacting me. I'm forgotten and they don't care

Please answer my questions and try to follow what I write or we will get nowhere. 

I also recommended in my previous reply that you open a complaint so that our team can try to assist you in this case, without that there is no help (you can open a complaint in the link with the green letters in the previous reply). 

So please check it out. 

At first it seemed cool to me. Despite the fact that the li.it of winnings from the bonus is only a x10 bonus. Unfortunately, during the second withdrawal I was informed that in order to make a withdrawal, you need to have two devices. A desktop computer or laptop, and a device with a camera. For verification, you need selfie with document in hand against the background of the open ybet page on laptop or pc. Take this into consideration before making a deposit. P.S. If this stupid requirement is removed. I will inform you.

Next problem I received information that my game history was sent for verification. and it is supposed to take 10 days. I will inform qas if it really takes that long. There are probably more interesting casinos than such a miracle with a payout limit

Hi, I see that your gameplay investigation is current in the casino. Sometimes it happens that either the casino or the game provider will access it and you will have to wait. I hope it won't take long. 

As far as verification is concerned, it's not exactly practical, but I don't think it's impossible to do nowadays. I understand that not everyone has to have multiple devices but it can certainly be done with the help of someone. If that was the only problem I probably wouldn't see it as such a bad thing. 

Anyway, I understand that it's not even completely user friendly and I firmly believe that nothing else will come in as a hindrance. 

Feel free to keep us posted on what you find when the casino lets you know.

I will not run around the neighbors and take a selfie in front of their computer with my passport in my hand. I am over 40 years old. They will think I am crazy..

I understand what you are saying but if you don't pass the verification then withdrawals will not be possible which would be a pity. Some things are not exactly standard, but neither are some things you can't ask of a player. I've come across this exact situation of yours.