11 months agoOriginalTranslation
I do not recommend! Lousy customer service. They don't even know how to respond to users. I deposited €10 by mbway (recent option on the site) and the money did not come in. They use various excuses, including that the problem is on my side. I've used mbway in other casinos and never had any problems. I feel cheated! I do not recommend this site to anyone!!!
- A lot of games
- They do not know how to answer users to what they ask
- lack of transparency
Automatic translation:
4
Fairspin Casino
11 months ago
Hello!
We are sorry that you have such a type of experience with Fairspin.
But we really appreciate your review.
Gaming platform team understands how important safety and the correct way of completion of the transaction is for every member of the Fairspin.
We always do all of our best to guarantee safety of your withdrawal and deposits.
If your transaction has faced any difficulties - we are always ready to help you.
But some transactions can not be controlled from the side of the gaming platform.
In situations of this type we can only recommend to you some of the steps that you can take to return funds of your transaction.
We are sure that our Support Department already provided you with all available information.
If there is any additional question or doubts - you can always contact our Support Department in the live chat or through email.
Respectfully,
Fairspin!
We are sorry that you have such a type of experience with Fairspin.
But we really appreciate your review.
Gaming platform team understands how important safety and the correct way of completion of the transaction is for every member of the Fairspin.
We always do all of our best to guarantee safety of your withdrawal and deposits.
If your transaction has faced any difficulties - we are always ready to help you.
But some transactions can not be controlled from the side of the gaming platform.
In situations of this type we can only recommend to you some of the steps that you can take to return funds of your transaction.
We are sure that our Support Department already provided you with all available information.
If there is any additional question or doubts - you can always contact our Support Department in the live chat or through email.
Respectfully,
Fairspin!
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