Wunderwins Casino - general discussion

If you want to discuss anything related to Wunderwins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

At first you win up to €300 and then you get mauled. I really have the feeling that there isn't a reputable casino on the internet anymore. Everywhere you will be manipulated and ripped off. You can't even understand what options the operators have and at what time or day nothing is running anymore.

Need any help I wonder?

I'd say that a well-educated chat operator could help with your questions. Do I take it correctly that this is part of your issue?

We are writing to you regarding your withdrawal request of €3,500.00. Unfortunately we had to reject your withdrawal request due to a breach of our terms and conditions as you placed bets with an active bonus over the limit:

1.11. You may not place bets exceeding the maximum bonus bet when using bonus money. Maximum bonus wagering is 5 EUR (or currency equivalent) per bet/spin or equivalent unless otherwise stated in the specific terms of each bonus promotion. Please note that it is your responsibility to ensure you know the maximum bonus wager. In cases where bets exceed the maximum bonus amount, an account may be reviewed and bonus funds confiscated.

Therefore, your withdrawal request was rejected and the winnings made were voided. However, your original deposit has been credited to your balance. You are welcome to submit a new withdrawal request. what can I do?

Hello there,

I'm sorry to say that, but every time you play with a bonus, you should keep all associated rules in mind, so this would never happen.

Though you should be aware of the max bet rule, the point is whether you gained an unfair advantage over the casino by placing higher-than-allowed bet/s.

For that, it would be best if you could submit a complaint because we would need to acquire your gaming history from the casino. In the meantime, you can read how it all works, plus you can ask the casino for your history in advance, to speed up the process a bit.

What do you think about that?

Hi,

I sent an email saying I want to see the histories but no reply. They blocked my account immediately and I had 200 euros there that I had deposited. They said I could pay them out but the account would be blocked. anasjs thank you very much for replying.

Hi there,

well, this is another option. Just make sure you save all emails and in case the money does not arrive, come back and tell us. In this cases like this we normally step in, though I hope that would not be necessary of course 🙂.

Come visit us in any way, we can use your insights about the casinos you've played in.

It's not so nice what I'm reading here. Got a wager-free bonus today, deposited 20 euros and won 900 euros. I've had a payout from this casino before, and I'm curious if the payout will go so smoothly this time.

Please, keep us posted. Other players will certainly appreciate the info as well!

Of course, I had to completely verify my account again. Sent the last documents today, a few hours later I got the email that my account is now completely verified. However, the payout is still in progress

Well, let's just hope the casino proceeds quickly with the withdrawal.

Did you opt for the same withdrawal method as previously? 🤔 Which one you used last, please?

Today the payment was approved now I'm curious when it will be in my account. I paid out with bank transfer, I always do it in every casino.

Oops just checked, the money is already in my account 😊

What a lovely surprise!

So which transfer was smoother in the end? 🤔

I would definitely use Bank Transfer again, it was super fast and without any problems

I believe other players will find your experience and recommendation handy ✨

Hey. I played at wunderwins Casino and won €260. I tried to make a withdrawal and they asked for documents. Now when I tried to log in, it didn't work and I also received an email from which I understood that my account has been closed for wunderwins. Can anyone tell me if I will ever get my money from there or what I should do.

Maybe go to the live chat, you can even if you're not logged in

Hi, that's unfortunate that you got into such an unpleasant situation. Did you try to ask live chat or support why your account was closed ? What did they say in the email ? Did you play with bonus or real money ?

If you think it is the casino's fault and you have done nothing wrong, I would recommend that you file a complaint, just click on this link and open it here: https://casino.guru/fi/valitukset

As part of the complaint, here is another useful link to a guide that you might find helpful: https://casino.guru/fi/valitusten-ratkaisu-ohjeet

Our team will try to help you resolve your situation and see what happened.

I hope your issue will be resolved and you will not have any more negative experiences. 

Do you think you could possibly update us on how your situation is developing ? 

Of course, I can tell you and there is not much clarity about closing that account. But I will file a complaint, thanks for the link.