Wunderwins Casino - general discussion (page 2)

I had to send the documents again and then they didn't accept them. Kuulema is not allowed to send black and white people, in this case the passport and address thing seemed to have gone wrong as well. I don't know how I can repatriate the profits from that if I have to send those documents again and again. €260 is money for me, apparently not for them.

Hm, I don't understand what could be the problem with your documents in this case. Have you tried to ask the support if there is any other option when black and white photos are not acceptable ? 

Anyway, since you have filed a complaint, our team will try to help you solve the problem. I hope that in this case it will not be anything serious and that the situation will be resolved without further problems.

Regarding your situation, if you have any new information, please do not hesitate to share it with us, as I am curious how your case will turn out

For now, I wish you the best of luck.

Hello, the situation was resolved in the end. Profits in the account. This casino and their operations did leave a little guessing. Just like that, the account is closed etc...

Hey! To sum it up, your casino account remains closed, but you've managed to get the balance to your bank account, right?

You were paid in full, weren't you?

It is good news indeed, but I'd love to be sure. Thank you.✨

Good day! I have a similar situation with Wunderino. Account verification passed, identity confirmed. I won 138 euros and I decided to check how the withdrawal works. I was offered to go through the payment method verification procedure. When you click to verify, the website will ask you to take photos of both sides of the bank card so that all the data is visible. Who became with it? can you trust them As far as I know, the casino never asks for a photo and card details.

Hello there,

Casinos usually ask for such photos, but I would hesitate to provide the casino with the full card number and the CVV code.

Normally, those details should be at least hidden partly, as far as I'm concerned.

How does that sound to you?

Hello!

I would like to pay out at wunderwins and I just can't find the menu item where I can upload my documents. Can someone help me,?

LG Sabrina

Hi, I moved your post under the casino you are talking about. 

However, before you can withdraw money you will need to verify first. As far as verification is concerned, I think the best thing to do is to ask support where you can upload your documents and where you can find the button for it in the menu. Will you try it ? 🙂

Hello!

I played some free spins on wunderwins and won like 42€, the max cashout was 50€ so i decided to withdraw 40€.

After some problems with the verification because of their id program, my documents are now verified and i got a mail that due to their AGBs i have to deposit 10€ to cash out. I will try that and let you know what happened 🙂

Hi, feel free to let us know how it all went. This deposit you have to make is quite common in casinos so I hope everything will be fine and you will get your money.

I'll be waiting to see how it all turns out. Keep me posted. 🙂

Hello, I deposited €50 at Wumderwins and took the second welcome bonus, 200%, and played a lot and won around €600. To be able to withdraw I had to wager €2500. So I kept playing, lost almost everything and then won over €700. I then wagered the €2500 and withdrew €650.

I had already verified all documents.

The next day the withdrawal was canceled by the casino and I received the following email:

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Hello,

We are writing to you regarding your withdrawal request in the amount of €650.00.

Unfortunately, we had to reject your withdrawal request due to a violation of our Terms and Conditions.

Winnings were generated by placing bonus bets above the promotional limit. By placing bets above the limit during the bonus rollover, you have breached the terms and conditions of the promotion, which is why your withdrawal request has been rejected and the winnings generated have been voided. Attached you will find a copy of the terms and conditions for your reference, as well as the part that was breached (maximum bonus bet).

"1.11. You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 5 EUR (or the equivalent in any other currency) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process."

Your first deposit of €50.00 has been credited to your cash balance.

Sincerely,

payment cashier

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I didn't even make €1 per spin. But I did buy several bonus spins. In games where you can't buy bonus spins with bonus money, it always says so, or a popup appears with the information, or the bonus spins button isn't clickable. I bought bonus spins for €10, €20, €25 and €40.

The casino does not want to pay out the €650 and has also canceled the payout.

Have I violated something or do they just not want to pay?

Hope someone can help me.

Hi, I was discussing your case with a colleague and I would probably recommend you to file a complaint here with us on our website. I'm not sure how it works with the bonus buy if you have a bonus activated. Have you tried looking at the terms and conditions? Did the casino not comment on this at all?

However, there is one important thing that I have seen and that is that the casino has not responded to any complaint for a long time and they have in their review that they do not respond to them, so it is quite possible that nothing may be resolved in the end. 

If that's the case, then I would try complaining to the licensing authority, as they could theoretically help you or at least deal with your situation. 

So I would try that approach and see where you get.

Are you in?