Wunderwins Casino - general discussion (page 2)

I had to send the documents again and then they didn't accept them. Kuulema is not allowed to send black and white people, in this case the passport and address thing seemed to have gone wrong as well. I don't know how I can repatriate the profits from that if I have to send those documents again and again. €260 is money for me, apparently not for them.

Hm, I don't understand what could be the problem with your documents in this case. Have you tried to ask the support if there is any other option when black and white photos are not acceptable ? 

Anyway, since you have filed a complaint, our team will try to help you solve the problem. I hope that in this case it will not be anything serious and that the situation will be resolved without further problems.

Regarding your situation, if you have any new information, please do not hesitate to share it with us, as I am curious how your case will turn out

For now, I wish you the best of luck.

Hello, the situation was resolved in the end. Profits in the account. This casino and their operations did leave a little guessing. Just like that, the account is closed etc...

Hey! To sum it up, your casino account remains closed, but you've managed to get the balance to your bank account, right?

You were paid in full, weren't you?

It is good news indeed, but I'd love to be sure. Thank you.✨

Good day! I have a similar situation with Wunderino. Account verification passed, identity confirmed. I won 138 euros and I decided to check how the withdrawal works. I was offered to go through the payment method verification procedure. When you click to verify, the website will ask you to take photos of both sides of the bank card so that all the data is visible. Who became with it? can you trust them As far as I know, the casino never asks for a photo and card details.

Hello there,

Casinos usually ask for such photos, but I would hesitate to provide the casino with the full card number and the CVV code.

Normally, those details should be at least hidden partly, as far as I'm concerned.

How does that sound to you?

Hello!

I would like to pay out at wunderwins and I just can't find the menu item where I can upload my documents. Can someone help me,?

LG Sabrina

Hi, I moved your post under the casino you are talking about. 

However, before you can withdraw money you will need to verify first. As far as verification is concerned, I think the best thing to do is to ask support where you can upload your documents and where you can find the button for it in the menu. Will you try it ? 🙂

Hello!

I played some free spins on wunderwins and won like 42€, the max cashout was 50€ so i decided to withdraw 40€.

After some problems with the verification because of their id program, my documents are now verified and i got a mail that due to their AGBs i have to deposit 10€ to cash out. I will try that and let you know what happened 🙂

Hi, feel free to let us know how it all went. This deposit you have to make is quite common in casinos so I hope everything will be fine and you will get your money.

I'll be waiting to see how it all turns out. Keep me posted. 🙂