Verde Casino - general discussion (page 16)

And where is the overview where they reset my money to zero and the last bonus before they blocked me?!

I would like to receive the game progress from the win to the blocking by email

Hello once again,today i cant login to my acc do you know why???i completed verification long time ago everything was normal but today i cant login to my acc suport says that my email is wrong and i set some limits but i didnt set any limits or change my email

In my opinion, you're having a hard time focusing or understanding what we have been explaining to you the whole time because you pretty much stuck with repeating phrases like:

"I want my money" or "They labeled me as a gambling addict!!!" to "It's not about the 75€!!!" and many others.

It is not an insult; it is just an assessment of your actions.

Since you appear to be unable to go on in fruitful communication, I won't respond to you anymore.

Kidnly let me know when you change the approach.

I have rarely experienced so much unfriendliness and insults as I have here with you.

You do not respond to my requests that it is not about the 75€.

I am still waiting for the info where my money is from the last bonus before I was blocked

in my game history, as a screenshot it would be visible that I am right

why don't I get it?

not as text, but as screenshot in original

instead I was only insulted here

I will not use an exclamation mark, which would actually be appropriate

Hello,

I'm sorry, but there is nothing that has not been explained already. Perhaps take a close friend or family member to go through this thread as well as complain with you to help you understand the details we all have been explaining. From my experiences, one who is not truly willing to listen will hardly understand anything. Thus, someone close may provide another perspective for you.

For me, there is no other choice than to start over from the beginning. I do empathize with your questions, but you have been ignoring the answers, so I won't start over.

Thank you for not using the exclamation mark; much appreciated.

Have a good day.

Thank you for making me look stupid and saying I don't understand anything here.

I think you should work a little on your manner

everyone who reads it here will notice that you insult me anew in every answer

Thank you for your advice. Would you also consider mine, please? Despite what you think, I was trying to help you understand. That's all.

Ladies and Gentlemen

I would like to repeat it and make a good attempt to clarify the matter

I did not win the money from the bonus with the 10 free spins because it was only activated after my win

On December 16, 2024 at 9:43 p.m.

Figure 4

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My winnings were previously with a deposit of 35€

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On December 16, 2024, I won the winnings

PICTURE 1

PICTURE 2

⬇️⬇️⬇️⬇️⬇️

After that you set my profit to zero

Image 3 ⬇️⬇️⬇️⬇️⬇️⬇️⬇️

And then blocked me even though I had earned another bonus

And I am still entitled to this credit because you blocked me immediately

⬇️⬇️⬇️⬇️

FACT is that with 1015,€

Plus 88.50€.

I ask you to credit the amount to my player account and as REAL MONEY

Kindly send that as a reopen request, please. You will surely get a response.

To prevent upsetting you again, I won't add anything else.

Wish you luck.

I do not intend to argue here

I have it in black and white that my two bonuses had been reached and I could not use them because I was blocked until January 18, 2024 to January 15, 2025 and therefore could not use the money I had won

I only found out now that it was ruined

How can I use something if I didn't have access to my account.

I don't intend to upset anyone here either

just want the bonuses achieved to be reactivated

I see. If I may add a tip, collect everything you feel has been missed so far and point out the most problematic points through the reopen request.

I definitely hope that such a collection will help provide answers you're missing.

I am indeed very disappointed that I was blocked for four weeks and accused of gambling addiction

I have stated several times in writing that I was never addicted to gambling and simply wanted to continue making sales with the money I had won (Verde Casino could have benefited from this

It makes me even more sad and I am very disappointed that they blocked me on December 18, 2024 and then declared my bonuses invalid for both bonuses achieved the reactivation

I am entitled to it. I also received it with the money I deposited

There is no reason to ban me, I have not violated anything

As I look at your case here on forum and even at your complaint, I can see that unfortunately we, as forum administrators, are not able to help in any way to solve your issue now.

Radka has tried many times with her posts, but now, I believe, only by reopening your complaint you can try to get some more answers, even though I am not sure if there is anything left to explain, as everything was already said.

So now, when you have already requested it, we'll see what really can be done. We'll keep an eye on your complaint for sure.

My account was active from 18.12.2024 to

15.01.2025 blocked and I could not use it.

I request bonus reactivation

there were two bonuses that I would like to be reactivated

verde Casino is not ready for that 🙁

I have read everything in your previous posts, yes. Thank you.

hello once again, as far as I can see, verde casino once again rejects all my withdrawals, support chat helps nothing, lies, takes the place of a fool, how can you understand that this casino does not want to pay me my money, I am attaching screenshots, I am waiting for your answer, I also ask you to explain verde casino how is this possible?payments have been canceled for probably the 10th time in a row, there is no explanation, you can just see what the level of this casino is, they are not able to explain their actions logically casino email not responding...chat says nothing or lies

why no answer from casino?😕

Good day

I was banned last year without warning, my bonuses were declared invalid, my winnings were set to zero

I was blocked for four weeks and can't get the bonuses reactivated ☹️

my balance now shows 0 worst casino ever

Live suport says nothing need some help here,hello casino guru?? Verde casino dont respond to emails,they rejected my withdravals multiple times and reduced my balance to 0.15€ my balance suposed to be 10100€ didnt played here since 2024 12 30 since january 3 waited for my withdravals,withdravals where canceled about 20times without no reason ,have all screenshots with my transactions need some help or assistence here casino guru ,they said that my acc was hacked but i bilieve its imposible i think because i used only google acc to login ,changed my all paswords diddnt understand whats hapening here...